Angel Castillo
Walls,MS
Summary
Productive Operations Supervisor experienced in business and employee management. Achieved increased productivity and streamlined operations through decisive leadership and strategic problem-solving. Focused on mentoring high-performing teams and enhancing vendor relationships to meet organizational goals.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Unifi Services
Memphis, TN
08.2025 - Current
- Supervised daily bus operations and ensured compliance with safety regulations.
- Supervised daily operations to ensure compliance with safety protocols.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Trained new drivers on safety protocols and operational procedures.
- Trained new employees on operational procedures and safety standards.
- Monitored driver performance and provided constructive feedback regularly.
- Monitored bus drivers performance and provided feedback on areas of improvement.
- Ensured compliance with safety regulations by conducting regular training sessions for drivers.
- Conducted routine inspections of buses to maintain operational standards.
- Planned and implemented bus routes for drivers to follow.
- Organized resources to ensure efficient utilization of available vehicles in order to meet operational demands.
- Managed the scheduling of drivers and monitored their attendance records.
- Developed procedures for addressing passenger complaints in a timely manner.
- Implemented strategies designed to reduce operating costs without compromising quality of service.
- Investigated accidents involving company vehicles or personnel and recommended corrective action when necessary.
- Maintained accurate records of mileage logs and fuel consumption for each vehicle.
- Responded to passenger inquiries and resolved service-related issues promptly.
- Responded quickly to emergency situations while ensuring safety protocols were followed at all times.
- Created an environment that encouraged cooperation between employees while maintaining high standards of professionalism.
- Adhered to established policies concerning employee relations issues such as discipline or grievances.
- Trained and evaluated employees to ensure work performance meets company standards.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
- Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Arranged additional resources for drivers during emergencies to ensure operational efficiency.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Advised personnel about accidents, weather conditions or other hazards.
- Addressed questions, problems or requests for service or equipment.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Trained junior staff on operational procedures to improve team performance. team members and managed employee relationships.
Bus Operator
ABM Industries
Memphis, Tennessee
12.2024 - 07.2025
- Operated buses safely along designated routes for ABM Industries.
- Ensured timely departures and arrivals at all bus stops.
- Assisted passengers with boarding and disembarking, enhancing overall passenger experience and safety.
- Maintained clean and organized shuttle buses for passenger comfort and safety.
- Communicated effectively with dispatchers regarding traffic conditions and delays.
- Implemented safety protocols for passenger loading and unloading procedures.
- Provided excellent customer service by addressing passenger inquiries promptly.
- Conducted routine inspections of shuttle buses to ensure operational readiness.
- Conducted pre-trip inspections of vehicles before leaving the station or garage.
- Performed daily safety checks of the shuttle bus prior to each shift.
- Maintained a safe driving record by adhering to traffic laws and speed limits.
- Followed established routes for picking up and dropping off customers safely.
- Ensured compliance with company policies and procedures as well as local regulations.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Executed cleaning, refueling, and maintenance tasks on vehicles, ensuring operational reliability and minimizing service interruptions. to prevent delays and breakdowns.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Monitored road conditions such as weather, traffic delays, construction areas.
- Inspected vehicle for mechanical items and safety issues, reporting any issues as needed.
- Reported any incidents or accidents during trips immediately to supervisor.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Resolved customer complaints professionally, reinforcing company commitment to customer satisfaction.
- Deescalated verbal altercations and fights between passengers.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Responded to medical emergencies with a calm mindset to smoothly render aid and determine the need for advanced medical care.
- Completed accident reports and delivered to supervisor.
- Notified dispatchers or company mechanics of vehicle problems.
- Completed accident reports and delivered to supervisor.
- Notified dispatchers or company mechanics of vehicle problems.
Road Supervisor
Oahu Transit Services
Honolulu, Hawaii
08.2019 - 02.2024
- Ensured the safe and efficient operation of roadways by supervising crews in all aspects of maintenance activities.
- Inspected roads to identify deficiencies and potential hazards; coordinated with other departments to ensure proper repairs were made.
- Managed personnel, equipment, materials, and budgets for all road construction and repair projects.
- Coordinated with drivers to manage schedules and address route challenges.
- Supervised daily operations of transit routes to ensure efficient service delivery.
- Conducted safety inspections on vehicles to maintain compliance with regulations.
- Collaborated with maintenance teams to prioritize vehicle repairs and upkeep.
- Monitored performance metrics to identify areas for operational improvements.
- Investigated customer complaints related to roadways; provided appropriate solutions or referred them to higher management as needed.
- Developed work plans and schedules for crew members; monitored progress to ensure timely completion of tasks.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Analyzed traffic patterns and identified areas requiring additional resources or modifications to improve efficiency.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- Prepared reports summarizing operational data, such as expenditures and man-hours worked, for review by the senior management team.
- Provided technical guidance to field staff on a variety of issues related to roadway operations.
- Collaborated with local government agencies regarding policies pertaining to roadways; responded promptly to inquiries from these entities.
- Attended meetings with representatives from state transportation departments concerning upcoming projects.
- Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Implemented training programs for new drivers on operational procedures.
Transit Bus Operator
Oahu Transit Services
Honolulu, Hawaii
08.2014 - 08.2019
- Operated transit buses safely across designated routes in Oahu.
- Ensured timely departures and arrivals at each stop consistently.
- Monitored traffic conditions and adjusted routes as needed for efficiency.
- Adhered to safety protocols and local traffic regulations rigorously.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Communicated effectively with dispatch regarding service delays and issues.
- Managed time effectively by arriving at stops on schedule according to route times.
- Provided excellent customer service while addressing passenger inquiries promptly.
- Resolved conflicts between passengers in a professional manner when necessary.
- Enforced passenger rules and regulations while providing courteous service.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility challenges boarding and disembarking.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Computed fares accurately using onboard ticket machines or cash payments.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Complied with local traffic regulations and safety requirements for bus operation.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Advised passengers to be seated and orderly while on vehicles.
- Announced stops clearly to help passengers disembark at correct locations.
- Advised passengers to be seated and orderly while on vehicles.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
Education
CDL B Passenger, Airbrakes & School Bus Endorsement - Commercial Driving License
Yamaguchi Commercial Driving School
Wahiawa, HI 02.2011 - 08.2011
Leilehua High School
Wahiawa, HISkills
- Operations management
- Safety compliance
- Route planning
- Performance monitoring
- Vehicle inspection
- Emergency response
- Workflow optimization
- Compliance management
- Risk management
- Cost control
- Relationship building
- Staff training
- Team training
- Staff supervision
- Scheduling coordination
- Employee development
- Incident reporting
- Staff training
- Problem solving
- Team leadership
- Project management
- Data Entry Management
- Quality assurance
- Time management
- Scheduling coordination
- Attention to detail
- Customer service
- Attention to detail
- Phone and email etiquette
- Professionalism
- Adaptability
- Multitasking
- Conflict resolution
- Relationship building
- Quality assurance
- Process optimization
- Budgeting and cost control
- Management
- Task delegation
- Employee development
- Relationship building
- Conflict resolution
Timeline
Operations Supervisor
Unifi Services
08.2025 - Current
Bus Operator
ABM Industries
12.2024 - 07.2025
Road Supervisor
Oahu Transit Services
08.2019 - 02.2024
Transit Bus Operator
Oahu Transit Services
08.2014 - 08.2019
CDL B Passenger, Airbrakes & School Bus Endorsement - Commercial Driving License
Yamaguchi Commercial Driving School
02.2011 - 08.2011
Leilehua High School