Angel Castro
Humble,TX
Summary
Versatile full time worker and student with a robust background in team management and customer service, notably at McDonald's. Excelled in high-pressure environments, enhancing team performance and customer satisfaction. Skilled in AutoCAD and proficient in Microsoft Office, demonstrating a blend of technical and soft skills. Achieved seamless project completions by adhering to strict standards and regulations.
Overview
3
3
years of professional experience
Work History
Shift Manager
Mcdonalds
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Construction Assistant
Steve Luu LLC
02.2023 - 01.2024
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
Crew Member
McDonald's
06.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Associate of Applied Science - Mechanical Engineering
Houston Community College
Houston, TX06-2025
Skills
- Proficiency in Excel, Word, and Powerpoint
- AutoCAD
- Fusion 360
- Team Management
- Cash Handling
- Python
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Avid Reader
- Chess Club member
- Astronomy Club Member
Timeline
Shift Manager
Mcdonalds
02.2024 - Current
Construction Assistant
Steve Luu LLC
02.2023 - 01.2024
Crew Member
McDonald's
06.2021 - 11.2022
Associate of Applied Science - Mechanical Engineering
Houston Community College