Angel Castro
Chicago,IL
Summary
Dynamic security professional with a proven track record at Statewide Guard and Investigative Services, excelling in incident reporting and conflict de-escalation. Recognized for enhancing safety through vigilant monitoring and risk assessment, while delivering superior customer service in high-pressure environments. Detail-oriented and skilled in emergency response, fostering strong relationships with clients and colleagues.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Security Officer
Statewide Guard and Investigative Services
08.2024 - Current
- Patrolled and monitored premises in company vehicle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Cook and Cashier
Wendys Restaurant
06.2020 - 08.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
Education
No Degree -
Dr.Pedro Albizu Campos High School
2739 W Division StSkills
- Report writing
- Incident reporting
- Complex Problem-solving
- Conflict de-escalation
- Social skills
- English fluency
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Emergency response
- Relationship building and management
Timeline
Security Officer
Statewide Guard and Investigative Services
08.2024 - Current
Cook and Cashier
Wendys Restaurant
06.2020 - 08.2024
No Degree -
Dr.Pedro Albizu Campos High School
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