Angel Cepeda
Walmart
KISSIMMEE,FL
2
Languages
5
years of professional experience
Dedicated professional with proven expertise in customer service and team leadership. Known for effective communication and reliability, consistently fostering long-term relationships with people.
Work History
Online Pickup and Delivery Associate
2 Years 1 Month- Coordinated online order pickups and deliveries, ensuring timely service and customer satisfaction.
- Operated handheld scanners to track inventory and manage order fulfillment accuracy.
- Assisted customers with product selections, providing personalized recommendations based on preferences.
- Maintained cleanliness and organization of pickup area, enhancing operational efficiency and safety standards.
- Trained new associates on best practices for order processing and customer interaction techniques.
- Monitored stock levels and reported discrepancies to management to prevent inventory shortages or excesses.
- Built relationships with customers and community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Crew Trainer
2 Years- Trained new crew members on operational procedures and customer service standards.
- Monitored employee performance, providing constructive feedback to enhance team efficiency.
- Facilitated onboarding sessions to ensure compliance with health and safety regulations.
- Assisted in inventory management, ensuring stock levels met operational demands.
- Promoted a positive work environment by encouraging teamwork and open communication among staff.
- Conducted regular training refreshers to maintain high-quality service consistency across shifts.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
Associate of Science - Practical Nursing
High School Diploma
- [3.2] GPA
- Dean's List [senior year Feb through april]
Skills
Collaboration
Customer interaction
Reliability
Dependability
Time management
Customer engagement
Time management
Multitasking
Communication
Team leadership
Problem-solving
Team engagement
Staff mentoring
Conflict resolution
Team collaboration
Team building
Team leadership
Active listening
Effective communication
Self-motivation
Adaptability
Self motivation
Professionalism
Positive attitude
Relationship building
Dependability
Analytical skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Pickup and Delivery Associate
Walmart
07.2024 - CurrentRead More
Crew Trainer
McDonald's
11.2021 - 11.2023Read More
Valencia College
Associate of Science from Practical Nursing
Read More
Osceola High School
High School Diploma
Read More