Angel Cruz
Bakersfield,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Deprigo Marketing
Bakersfield, CA
05.2023 - Current
- Effectively source marketing materials for clients creating a 20% increase in project turnaround time
- Ensure clients felt heard and understood by actively listening, and quickly dealing with project complications
- Demonstrated exceptional organizational abilities by efficiently managing project timelines, coordinating with vendors to meet deadlines, and overseeing the procurement process
Developer Apprentice
Bitwise Industries
Bakersfield, CA
07.2021 - 11.2022
- Extensive experience as a full stack developer, demonstrating a deep understanding of computer systems, including both hardware and software components.
- Proven ability to effectively collaborate with colleagues, fostering a positive and productive work environment through excellent teamwork and communication skills.
- Quick learner with a track record of adapting to various technologies and tools, allowing for seamless transitions and successful performance in new systems and environments.
- Strong problem-solving skills, approaching technical challenges with a logical and analytical mindset to identify and resolve issues efficiently.
Sales Associate
Hot Topic
Bakersfield
06.2019 - 09.2021
- Demonstrated exceptional customer service skills, ensuring a positive and personalized experience for each guest.
- Effectively answered phones, addressing inquiries, providing product information, and assisting customers with their needs.
- Maintained strong communication skills, collaborating with both guests and teammates to ensure smooth operations and excellent service delivery.
- Proactively engaged with customers, actively listening to their needs and preferences to offer appropriate product recommendations.
Server
The Blvd
Bakersfield
03.2018 - 05.2020
- Managed multiple tables simultaneously, balancing competing priorities, and maintaining a high level of organization to optimize efficiency.
- Collaborated with kitchen staff to ensure timely and accurate order preparation, maintaining effective communication to minimize errors and ensure seamless service.
- Effectively handled cash transactions and operated the POS system, ensuring accuracy and maintaining financial integrity.
- Provided exceptional customer service in a high-volume restaurant, ensuring guest satisfaction through prompt and attentive service.
Education
High School Diploma -
East Bakersfield High School
Bakersfield, CA05.2016
Skills
Microsoft Office Proficiency
Creative Problem Solving
Organizational Skills
Detail Oriented
Computer Proficiency
Certification
Typing Certification(70 WPM)
Timeline
Customer Service Representative
Deprigo Marketing
05.2023 - Current
Developer Apprentice
Bitwise Industries
07.2021 - 11.2022
Sales Associate
Hot Topic
06.2019 - 09.2021
Server
The Blvd
03.2018 - 05.2020
High School Diploma -
East Bakersfield High School