Angel Gonzalez Cruz

Responsibilities at Mister:

• Customer Relationship Management : Cultivated strong customer relationships through effective communication, addressing inquiries, and providing accurate information about products and services.
• Membership Maintenance : Managed membership accounts, ensuring accuracy and timely updates to member information, contributing to a seamless customer experience.
• New Employee Training : Assumed a leadership role as a trainer for new employees, imparting essential skills & company values, resulting in the successful onboarding of team members.
• Brand Ambassador Achievements : Recognized with two Brand Ambassador Awards in November And July for exemplifying outstanding work ethic, demonstrating leadership, and consistently exceeding expectations.
• Collaborative Teamwork : Collaborated cohesively with cross-functional team members, leveraging collective strengths to achieve shared objectives and contribute to the overall success of the company.

Responsibilities at Eos fitness:

• Warm Customer Reception: Extended a warm and enthusiastic welcome to customers upon their arrival, creating a positive first impression and fostering a comfortable atmosphere .
• Product and Service Information: Effectively addressed customer inquiries about products, services, and pricing, providing accurate and helpful information to facilitate informed decision-making .
• Efficient Call Management: Skillfully managed a busy switchboard by promptly answering incoming calls and efficiently routing them to the appropriate personnel, optimizing communication flow.
• Administrative Support: Executed essential administrative tasks, including meticulous filing, proficient photocopying, and accurate data entry, contributing to organized and streamlined operations.
• Complaint Resolution: Recorded customer complaints with precision and urgency, orchestrating prompt resolutions through effective communication and collaboration with relevant teams, enhancing overall customer satisfaction .

Responsibilities at Lets play soccer:

• Boosted Team Numbers in 6 Months : Helped bring in 25% more teams in just half a year.
• Built and Managed a Team : Formed and looked after teams of over 10 people, ensuring a harmonious work dynamic and facilitating their learning.
• Managed Performance and Complaints : Monitored everyone's performance, helping them improve, and efficiently addressed and resolved member complaints.
• Created a Positive Work Environment : Made sure everyone enjoyed working together in a engaging environment.
• Connected and Built Relationships : Talked with different teams, made sure they were enjoying their experience. And addressed any complaints they had.