ANGEL DAIGRE
Operations Manager
BATON ROUGE,LA
Summary
MANAGEMENT PROFESSIONAL Productive, efficient professional eager to contribute exceptional project management, communication, client relation, and administration expertise toward supporting operations of a successful organization offering long-term career opportunities. Also possess a demonstrated persuasive communicator and relationship management talents to meet/exceed objectives.
Overview
17
17
years of professional experience
Work History
NEMT/Owner Operator
Daigres of La INC
01.2005 - 01.2022
Network Specialist, •Lead
Louisiana Workers’ Compensation Corporation
01.2015 - 01.2019
- Helpdesk team of 2 Associate Network Specialist and 2 Interns
- Project lead of SCCM implementation and SCCM Administrator
- Lead the effort to migrate end-user environment to Windows 10 from XP and 7
- Project lead of Service Now ITSM implementation and Service Now Administrator
- SharePoint Site Administration experience
- Implemented Bitlocker Encryption via Dell Data Protection Server
- Served as Company Cornerstone Committee member for 2 years
- Elected Cornerstone Committee Chairman responsible for personifying company core values
- Advanced knowledge and familiarity with Windows 10, Windows Server 2008-2016 client operating systems as well as VMWare virtual machines
- Microsoft Lync and Skype for Business communications support
- SPDE Print Server Configuration
- Support a wide variety of printer models - Canon, Dell, Konica Minolta, Xerox etc.
Support System Analyst
Amedisys Healthcare
01.2014 - 01.2015
- Advanced knowledge and familiarity with Windows 7 and Windows 8.1 client operating systems
- Troubleshot large Enterprise-wide defects with Windows client OS and client applications
- Determined root cause and developed solutions for issues with client workstations
- Windows OS Image Development and deployment
- Microsoft Lync troubleshooting
- Tested and deployed monthly OS Security Patches and Hotfixes
- Tested and deployed driver updates to client workstations
- Citrix application configuration and troubleshooting
- Voip phone system configuration
- Migrated Windows client operating systems
- Applied and maintained group policies within Active Directory
IT Consultant/System Administrator
Innovative Networks
01.2010 - 01.2014
- Provided remote and onsite support for domestic and international clients, including tier II support for LAN/WAN products and sales support for key accounts of all sizes
- Performed diagnostics and troubleshooting of system issues
- Successfully planned and managed critical installation projects
- Maintained equipment inventory lists
- Database administration for over 20 multi-million dollar accounts.
Management Trainee
Cintas
01.2006 - 01.2010
- Participant in an extensive, well-structured program designed to provide strong knowledge of all aspects of the Cintas Corporation
- Learned a series of rotations in various departments and classroom seminars with the purpose of preparing the individuals for what area best suites them
- Placed in several leadership positions to learn all aspects of the corporation such as Outside Sales, Production Management, and Office & Service Management to further train individuals and gain product and customer service knowledge
- Hired, trained, coached, supervised, and evaluated staff members.
Education
Bachelor of Science - Business Administration
GPA: 3.12
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University Jaguars Scholars Award
Academic Excellence Award
Habitat for Humanity Volunteer
Skills
- Skills and Strengths
- Clear and concise communication skills
- Skilled strategist with areas of expertise in customer satisfaction and performance
- Exceptional Leadership and high oral/written communication, interpersonal, and analytical skills
- Project management skills
Timeline
Network Specialist, •Lead - Louisiana Workers’ Compensation Corporation
01.2015 - 01.2019
Support System Analyst - Amedisys Healthcare
01.2014 - 01.2015
IT Consultant/System Administrator - Innovative Networks
01.2010 - 01.2014
Management Trainee - Cintas
01.2006 - 01.2010
NEMT/Owner Operator - Daigres of La INC
01.2005 - 01.2022
Southern University - Bachelor of Science, Business Administration
Southern - ,