Angel Davis
Sofia's Roadside Cantina
HUNTSVILLE,AL
1
Certification
2
years of professional experience
Dedicated professional with strong customer service skills. Experienced in managing transactions and training staff, committed to enhancing customer experiences and operational efficiency.
Resourceful and adaptable professional with a solid foundation in guest services. Known for effective communication and problem-solving abilities, contributing to improved guest satisfaction and team performance in fast-paced environments.
Work History
Cashier/Waitress
3 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of work area, enhancing overall customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Guest Service Pro
5 Months- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Assisted in training new staff on service standards and operational procedures.
- Managed guest inquiries and resolved issues efficiently to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of service areas to comply with health regulations.
- Adapted quickly to changing demands during peak hours, maintaining service quality under pressure.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Waitress Trainer
10 Months- Trained new staff on menu knowledge and customer service standards.
- Assisted in developing training materials to enhance onboarding processes.
- Shadowed experienced waitstaff to learn best practices and workflows.
- Provided feedback to trainees during service shifts for continuous improvement.
- Demonstrated effective communication skills while interacting with team members and customers.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Written and verbal communication
Liquor regulations and compliance
ABC License
ServeSafe Food Handling License
Certification
- Licensed ABC Alcohol Handler - April 2026
- ServeSafe Food Handling- June 2026
Timeline
Cashier/Waitress
Sofia's Roadside Cantina
03.2026 - CurrentRead More
Guest Service Pro
Jim N Nicks Bar-B-Q
10.2025 - 03.2026Read More
Waitress Trainer
Bubby's Diner
04.2024 - 02.2025Read More
Grissom High School
High School Diploma
Read More