Angel De Jesus
Columbia,SC
Summary
Experienced customer service professional with over three years of experience. Strong interpersonal skills and ability to effectively interact with people. Currently serving as a Master Sergeant in the US Army Reserves, responsible for monitoring personnel strength reports, managing organizational authorizations, and ensuring compliance with established regulations. Conducts staff visits to ensure mission success and maintains personnel records. Specialized experience in performing inspections work at military posts, specifically at Entry Control Points, enforcing laws, regulations, and procedures set forth by the Post Commander. Skilled Instructor, Supervisor, and Weapons Management specialist capable of teaching others and maintaining a safe environment. Extensive military training in firearm proficiency, Combat Life Saving certification, Controller Observer Training, and Range Safety Officer duties.
Overview
22
22
years of professional experience
Work History
Rural Mail Carrier
United Postal Services
10.2015 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Responsible for delivering daily mail, Packages to their address and collecting outgoing mail
- Maintain addresses up to date
Coordinator & Supervisor
Securitas Security Services Inc; at Lilly del Caribe
12.2014 - Current
- Customer service, monitoring with cameras (CCTV-Rooms), contractor's insurance verifier, Supervisor of 11 Security Officers and liaison between Eli Lilly del Caribe and Securitas Security Services
- Payroll, Coordinator and Trainer for new employees
- Responsible for employees documentations up to date and annually evaluations
- Maintainer of safety and ensuring secure environment for customers and employees by patrolling property and monitoring premises and personnel using surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Fast reaction during alarms
- Prevent losses and damages by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Control traffic by directing drivers and pedestrians
- Complete reports by recording observations, informations, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains organization's stability and reputation by complying with legal requirements
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contribute to team effort by accomplishing related results as needed
- Supervisor: Mr
- Carlos Vega (787-643-1074)
- Okay to contact this Supervisor: Yes
Senior Drill Sergeant
U.S.A. Army Reserve
06.2002 - Current
- Served as a Senior Drill Sergeant in a Basic Combat Training Brigade
- Responsible for the accountability, supervision, professional development, and evaluation of 2-3 Drill Sergeants; trustworthy for the training of more than 200, approximately, Initial Entry Training (IET) Soldiers per 10 weeks cycle
- As well as accountability, serviceability of individual and organizational equipment valued in excess of $125,000
- Provide leadership, guidance and counseling for Drill Sergeants and IET Soldiers; reliable for ensuring all TRADOC POI training guidelines are met
- Assist the First Sergeant and Commander in preparation and coordination of all training and logistics, maintenance, and safety in all platoon operations
- Conducts classes on a variety of Infantry subjects; ensures each assigned Soldier's training record is properly maintained; conducts situational training exercises during FTXs (Field Training Exercises)
- Also dependable for soldiers Physical Fitness, Basic Rifle Marksmanship (BRM), Drill and Ceremony, personal hygiene, first aid, indoctrinate military history, customs, courtesies and military regulations, emphasize the Warrior Ethos, the Army Values, and lead by example to soldiers
- Supervisor: Mr
- Vergne, Manuel (787-707-4538)
- Okay to contact this Supervisor: Yes
Security Officer
Securitas Inc. at UTC Aerospace Systems
01.2013 - 12.2014
- Customer service, monitoring with cameras (CCTV-Rooms)
- Maintainer of safety and ensuring secure environment for customers and employees by patrolling property and monitoring premises and personnel using surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Fast reaction during alarms
- Prevent losses and damages by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Control traffic by directing drivers and pedestrians
- Complete reports by recording observations, informations, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains organization's stability and reputation by complying with legal requirements
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contribute to team effort by accomplishing related results as needed
- Supervisor: Mr
- Carlos Vegas (787-643-1074)
- Okay to contact this Supervisor: Yes
Lead Security Officer
Securitas Inc. at Pfizer Pharmaceutical
01.2011 - 12.2012
- Customer service, monitoring with cameras (CCTV-Rooms), officer in charge of the first shift
- Trainer for new employees, Payroll Certifier and Key Management Controller
- Maintainer of safety and ensuring secure environment for customers and employees by patrolling property and monitoring premises and personnel using surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Fast reaction during alarms
- Prevent losses and damages by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Control traffic by directing drivers and pedestrians
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains organization's stability and reputation by complying with legal requirements
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contribute to team effort by accomplishing related results as needed
- Supervisor: Mr
- Carlos Vega (787-643-1074)
- Okay to contact this Supervisor: Yes
Security Officer Coordinator and Supervisor
Security Tactical Forces at Pfizer
02.2007 - 03.2011
- Customer service, monitoring with cameras (CCTV-Rooms), contractor's insurance verifier, Supervisor of 22 Security Officers and liaison between Pfizer and STF
- Payroll, Coordinator and Trainer for new employees
- Responsible for employees documentations up to date and annually evaluations
- Maintainer of safety and ensuring secure environment for customers and employees by patrolling property and monitoring premises and personnel using surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Fast reaction during alarms
- Prevent losses and damages by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Control traffic by directing drivers and pedestrians
- Complete reports by recording observations, informations, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains organization's stability and reputation by complying with legal requirements
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contribute to team effort by accomplishing related results as needed
- Supervisor: Mr
- Angel Pont (787-864-2680)
- Okay to contact this Supervisor: Yes
Computer Technician
Interamerican University Guayama Campus
08.2009 - 12.2009
- Installer of hardware and software into new computer equipment or units of a LAN, (local area networks), that require use of standard interface protocols
- Maintain and repair computer systems
- Troubleshoot a variety of computer issues, setting up security measures, offer technical support on-site, via phone or email
- Assists in cabling, backups, and documentation maintenance
- Perform testing activities on various computer equipment, peripherals, data communication, and computer network systems
- Exercise total responsibility for routine installation or modification projects; assist other technicians or the director in repairing, installing and testing complex pieces of equipment of a local area networks
- Complete work orders such as installing equipment, connecting and moving devices or creating components of autonomous networks, installing disk drives or any hardware
- Manage network configurations to ensure that all computers on a network can communicate effectively
- Supervisor: Mrs
- Virgen Cotto (787-385-7409)
- Okay to contact this Supervisor: Yes
Education
Bachelor's Degree - Computer Science: Repairing and Installing Computer Systems
Interamerican University
Guayama, PR05.2010
Skills
- Microsoft Office 97-Present
- Photoshop
- Illustrator
- Premier
- After Effects
- Internet
- Prioritization
- Mail distribution
- Dependability
- Observation (Attention to detail)
Accomplishments
- Collaborated with team of 67 in the development of Task Force Marshall.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Desiredlocations
- United States, PR
- United States, SC, Columbia
Veteranstatus
I am a Veteran, who served in Operation Iraqi Freedom 2003-2005, Kuwait.
Securityclearance
Secret
Militaryservice
Member of the Army Reserve.
Gmpexperience
Experienced in Good Manufacture Procedures (GMPs).
Availability
Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Intermittent, Internships, Telework, Full-Time, Part-Time, Shift Work, Intermittent, Job Sharing, Multiple Schedules
References
- Amircal Sostre, Staff Sergeant, 787-420-3622
- Joseph Andino, First Sergeant, 787-564-9758
- Carlos Gonzalez, Sergeant First Class, 787-431-5398
- Mario Seijo Pastor, 787-249-6604
- Josue Diaz, Staff Sergeant, 787-432-8942
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rural Mail Carrier
United Postal Services
10.2015 - Current
Coordinator & Supervisor
Securitas Security Services Inc; at Lilly del Caribe
12.2014 - Current
Security Officer
Securitas Inc. at UTC Aerospace Systems
01.2013 - 12.2014
Lead Security Officer
Securitas Inc. at Pfizer Pharmaceutical
01.2011 - 12.2012
Computer Technician
Interamerican University Guayama Campus
08.2009 - 12.2009
Security Officer Coordinator and Supervisor
Security Tactical Forces at Pfizer
02.2007 - 03.2011
Senior Drill Sergeant
U.S.A. Army Reserve
06.2002 - Current
Bachelor's Degree - Computer Science: Repairing and Installing Computer Systems
Interamerican University
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