Angel De La Rosa
El Paso
Summary
Dynamic Medical Billing Manager with proven leadership at Hospice Of El Paso, enhancing team performance and ensuring compliance in Accounts Receivable. Expert in insurance verification and EMR systems, driving operational efficiency and accuracy. Recognized for developing training programs that elevate staff capabilities and improve service delivery.
Overview
22
22
years of professional experience
Work History
Medical Billing Manager
Hospice Of El Paso
El Paso
08.2024 - 10.2025
- Managed all Accounts Payable and Accounts Receivable, ensuring accuracy and compliance.
- Handled CPT codes and ICD-10, maintaining pre-authorization and pre-certification.
- Obtained referrals for all insurances, got authorization for all exams.
- Assure all payments were made in a timely manner.
- Received payments from patients with co-pay including cash, checks and credit cards.
- Handle all incoming and outgoing bills.
- Interviewed and resolved office problems.
- Directed and supervised eighteen employees, conducting evaluations and providing counseling to enhance team performance.
- Processed payroll for eighteen employees, including three Doctors, ensuring timely and accurate compensation.
- Managed laboratory and also ordered all laboratory supplies.
- Ordered necessary laboratory equipment and parts to maintain operational efficiency.
- Scheduled patients for diagnostic tests.
- Handled all Physicians changes and renewal of all licenses.
- Accounted for the gross incoming and outgoing.
- Handled over Two Hundred Fifty Thousand dollars in deposits.
Business Office Manager
West El Paso Surgical Center
El Paso
01.2019 - 08.2024
- Administration Supervisor for Medical: Oversee the operational performance of twelve employees.
- Managed maintenance, office administration, and file support functions to ensure smooth operations.
- Processed Blank Purchase Agreements for medical and dental services, ensuring compliance with organizational policies.
- Created and maintained daily, weekly, and monthly reports for performance tracking and decision-making.
- Collaborated with Department Manager on counseling and documentation of disciplinary actions to uphold workplace standards.
- Performed all staff evaluations throughout the year.
- Direct on-the-job training and cross training for employees.
- Assisted in preparing for inspections and responded to Contractor Officer Representative (COR) and Quality Control requests through the Medical Service.
- Participated in committees and program boards to develop curriculum guidelines.
ER Supervisor Patient Registration
University Medical Center
El Paso
04.2015 - 03.2018
- Verified patients' insurance and hospital financial assistance to ensure coverage and streamline registration process.
- Registered patients efficiently and accurately.
- Collected co-pays from patients during visits, facilitating smooth transaction flow and reducing billing errors.
- Use GOLDA program to register patients and verify all information.
- Register all lab registration and collect co-pay as well.
- Delivered excellent customer service to all patients.
- Assisted patients daily with inquiries and concerns.
- Managed all incoming and outgoing phone calls effectively.
- Use program CORE for all payments credit cards and cash.
- Handle petty cash and close money batch at the end of the day.
- Use TransUnion to verify patients' information and verify patients' finances.
Medical Clinic Supervisor
IAP World Services
08.2010 - 11.2014
- Administration Supervisor for Medical & Dental Clinic: Oversee the operational performance of twelve employees.
- Managed maintenance, office administration, and file support functions to ensure smooth clinic operations.
- Managed the Blank Purchase Agreement process for the Medical and Dental Clinic by coordinating with vendors and ensuring compliance with regulations.
- Created and maintained daily, weekly, and monthly reports to track operational performance and compliance.
- Supported Department Manager in counseling and documenting disciplinary actions to uphold workplace standards.
- Direct work requirements, methods and procedures and technical questions pertaining to work.
- Direct on-the-job training and cross training for employees.
- Assisted in preparing for inspections and responded to Contractor Officer Representative (COR) and Quality Control requests through the Medical Service.
- Participated in committees and program boards to develop curriculum guidelines.
Manager
Primary Healthcare Physicians
06.2009 - 05.2010
- Directed and supervised eighteen employees, conducting evaluations and providing counseling to enhance team performance.
- Managed all accounts payable and accounts receivable, ensuring accurate financial tracking and timely payments.
- Processed payroll for eighteen employees, including three doctors, ensuring accuracy and compliance with regulations.
- Handled all Physicians changes and renewal of all licenses.
- Managed pre-authorization and pre-certification for patient services.
- Obtain referrals for all insurances, get authorization for all exams.
- Processed CPT codes and ICD-9 diagnoses for accurate billing.
- Receive payments from patients with co-pay includes cash, checks and credit cards.
- Handle all incoming and outgoing bills.
- Assure all payments were made in a timely manner.
- Tracked gross incoming and outgoing transactions for financial accuracy.
- Handled over Two Hundred Fifty Thousand dollars in deposits.
- Managed laboratory and also ordered all laboratory supplies.
- Ordered laboratory equipment and replacement parts for efficient operations.
- Order and received all medical and office supplies.
- Scheduled patients for diagnostic tests.
(CSA) Manager Medical Clinic in Kuwait
Combat Support Associates
Kuwait
02.2004 - 05.2009
- Oversaw operational performance of twelve employees, ensuring alignment with clinic goals.
- Direct work requirements, methods and procedures, and technical questions pertaining to work.
- Direct on-the-job training and cross training for employees.
- Perform all staff evaluations throughout the year.
- Counseled staff on performance issues and documented disciplinary actions to maintain team accountability.
- Resolve and assist in resolving a variety of office problems presented by staff.
- Assisted in preparing for inspections and responding to Contractor Officer Representative (COR) and Quality Control requests through the Medical Service.
- Managed Blank Purchase Agreement processes, facilitating procurement for Medical and Dental Clinic needs.
- Actively participate in appropriate committees and programs boards helping to develop improved curriculum guidelines.
Education
High school diploma or GED -
Skills
- Revenue Cycle Management
- Claims Management
- Insurance Verification
- Accounts Receivable
- EMR Systems
- Meditech
- NEXTGIN platform
- Composite Health Care System II (CHCS II)
- Kronos
- Training Programs
- Leadership
- 45 wpm
Timeline
Medical Billing Manager
Hospice Of El Paso
08.2024 - 10.2025
Business Office Manager
West El Paso Surgical Center
01.2019 - 08.2024
ER Supervisor Patient Registration
University Medical Center
04.2015 - 03.2018
Medical Clinic Supervisor
IAP World Services
08.2010 - 11.2014
Manager
Primary Healthcare Physicians
06.2009 - 05.2010
(CSA) Manager Medical Clinic in Kuwait
Combat Support Associates
02.2004 - 05.2009