Angel De Luna
Mission
Summary
Dynamic manager with a proven track record at T-Mobile, excelling in team leadership and customer service. Successfully enhanced customer satisfaction and mentored future leaders, while effectively managing time and decision-making processes. Recognized for fostering a productive environment and maximizing team performance through strategic guidance and support.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
3
3
years of professional experience
Work History
Manager
T-Mobile
03.2023 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Sales Associate
Tillys.com
07.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Usher
Cinemark Tinseltown
02.2022 - 07.2022
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
Education
Associate of Business Administration - Business Administration
South Texas College
McAllen, TX07-2026
High School Diploma -
La Joya High School
La Joya, TX05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Sales techniques
Languages
Spanish
Native or Bilingual
Timeline
Manager
T-Mobile
03.2023 - 04.2025
Sales Associate
Tillys.com
07.2022 - 02.2023
Usher
Cinemark Tinseltown
02.2022 - 07.2022
Associate of Business Administration - Business Administration
South Texas College
High School Diploma -
La Joya High School
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