Angel Dominguez
Phoenix,AZ
Summary
Dedicated customer service professional with proven skills in conflict resolution and relationship building. Committed to enhancing customer satisfaction through efficient problem-solving and effective communication.
Results-driven customer service representative with a strong background in managing high-stress situations and training new staff. Known for fostering customer loyalty and satisfaction through effective complaint handling and active listening.
Dynamic professional skilled in customer service and conflict resolution. Experienced in training teams and improving service workflows. Prepared to leverage expertise to enhance customer experiences and drive satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Penske Truck Leasing
Phoenix, AZ
05.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed order processing and tracking using internal systems for timely service delivery.
- Assisted in training new team members on company policies and customer interaction techniques.
- Collaborated with cross-functional teams to address complex issues and improve service workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fulfillment Associate/Inbound Warehouse Associate
Factor75
Goodyear, AZ
10.2023 - 03.2025
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Operated inventory management systems for accurate stock tracking and reporting.
- Trained new associates on safety protocols and operational procedures.
- Implemented process improvements to enhance efficiency in packaging workflows.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Cashier
Cardenas Markets
Phoenix, AZ
06.2022 - 10.2023
- Assisted in maintaining cleanliness and organization of front counter and dining area.
- Processed customer transactions accurately using point-of-sale system.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and communicated restocking needs to management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
Churches Chicken
Phoenix, AZ
07.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with product inquiries, enhancing overall service experience.
- Handled cash management tasks, ensuring accurate till balancing at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Adhered to food safety regulations while preparing and serving menu items.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Resolved customer complaints effectively, contributing to positive dining experiences.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Copper Canyon High School
Glendale, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Inventory Control
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
Penske Truck Leasing
05.2025 - Current
Fulfillment Associate/Inbound Warehouse Associate
Factor75
10.2023 - 03.2025
Cashier
Cardenas Markets
06.2022 - 10.2023
Cashier
Churches Chicken
07.2021 - 06.2022
High School Diploma -
Copper Canyon High School