Angel Douglas
Washington,DC
Summary
Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Hotel Indigo Old Town
Alexandria, VA
08.2017 - 09.2022
- Managed housekeeping and housemen staff.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Completed schedules, shift reports and other business documentation.
Hotel Front Desk Supervisor
Hotel Indigo Old Town
Alexandria, VA
12.2021 - 09.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
GED -
Blue Ridge Job Corps Center
Marion, VA12.1994
Skills
- Front Desk Operations
- Microsoft Office Apps
- Workplace Safety
- Quality Assessments
- Daily Facility Operations
- Complaint Handling
- OSHA Standards
- Word Processing
- Inspecting Completed Work
- Housekeeping Support
- Procedure Implementation
- Enforcing Safety Protocols
Timeline
Hotel Front Desk Supervisor
Hotel Indigo Old Town
12.2021 - 09.2022
Housekeeping Manager
Hotel Indigo Old Town
08.2017 - 09.2022
GED -
Blue Ridge Job Corps Center
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