Ayush Srivastava
Nashville,TN
Summary
Dynamic hospitality management professional with extensive experience leading housekeeping teams to achieve exceptional cleanliness and guest satisfaction. Proven ability to implement effective training programs and rigorous quality checks that uphold high operational standards. Strong emphasis on team collaboration, adaptability, and results-driven performance fosters a reliable and efficient work environment. Recognized for outstanding leadership, attention to detail, and problem-solving skills that enhance overall service delivery in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Marriott @ Vanderbilt University
Nashville, TN
07.2025 - Current
- Directed housekeeping team to ensure rigorous cleanliness standards and optimize guest experience.
- Created and delivered targeted training initiatives aimed at improving operational efficiency and enhancing service standards.
- Performed systematic inspections to uphold compliance with safety and health standards.
- Managed inventory levels for cleaning supplies, optimizing costs and ensuring availability.
- Facilitated interdepartmental collaboration to coordinate special events and ensure operational efficiency.
- Analyzed feedback from guests to identify areas for improvement in housekeeping services.
- Led a team of housekeeping staff, fostering a positive work environment and encouraging professional growth.
- Streamlined processes to improve turnaround time for room cleaning, enhancing overall guest experience.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 20 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Guest Experience Manager
Mint House
Nashville, TN
08.2024 - 07.2025
- Enhanced guest satisfaction through proactive communication and personalized service strategies.
- Coordinated onboarding and training programs for new staff, ensuring consistent service standards.
- Developed and implemented initiatives to streamline guest feedback collection processes.
- Analyzed guest feedback data to identify trends and recommend actionable improvements.
- Mentored team members on best practices for delivering exceptional guest experiences.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
- Optimized inventory management processes resulting in decreased waste levels while maintaining adequate stock levels to meet guests'' needs.
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
Front Office Supervisor
Gaylord Opryland Resort & Convention Center
Nashville, TN
06.2023 - 07.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Assisted in scheduling reservations for dining, spa services, and recreational activities for guests.
- Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Facilitated communication between various departments within the hotel, resulting in seamless coordination of operational activities.
- Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
Rooms Division Intern
Gaylord Opryland Resort & Convention Center
Nashville, TN
01.2022 - 01.2023
- Managed guest check-in and check-out processes to enhance customer satisfaction.
- Assisted in coordinating room assignments and reservations for optimal occupancy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Coordinated room assignments to optimize occupancy and enhance guest satisfaction.
- Managed reservations using property management systems for efficient booking processes.
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Supported front desk operations, providing exceptional customer service during overnight shifts.
Management Trainee Intern
Restaurant Hotwok
Zürich
06.2020 - 12.2020
- Led a team of waitstaff in providing excellent service in a fast-paced environment.
- Trained new waitstaff on menu items and customer service techniques.
- Supervised and managed inventory of beverages.
- Assisted in food orders and setup.
- Supported inventory management through accurate tracking and replenishment processes.
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
Food and Beverage Intern
Novotel
Zürich
04.2019 - 09.2019
- Set up and maintained the breakfast buffet, ensuring cleanliness and presentation.
- Greeted guests and assisted with special requests.
- Monitored food levels and replenished items as needed.
- Collaborated with kitchen staff to streamline service operations during peak hours.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Trained new interns on food safety protocols and operational procedures.
Buffet Attendant
Opus Restaurant And Aria Wine Bar
Lucerne
04.2018 - 09.2018
- Prepared the antipasti buffet every morning.
- Prepared drinks efficiently while maintaining high accuracy.
- Assisted with food service during busy periods.
- Maintained cleanliness and organization of buffet stations to enhance guest experience.
- Assisted in food presentation, ensuring aesthetic appeal and adherence to quality standards.
- Collaborated with kitchen staff to replenish buffet items promptly during service hours.
- Trained new attendants on efficient service techniques and safety protocols.
Education
High School Diploma -
St. Andrews Scots Sr. Sec. School
New Delhi, India03.2017
Bachelor of Arts - Hospitality and Tourism
Business And Hotel Management School. BHMS
Luzerne, Switzerland05.2021
Skills
- Customer service, Communication skills, Computer literacy, Leadership, Bilingual, Guest services, Restaurant experience
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Ordering cleaning supplies
- Folding clean laundry
- Scheduling and planning
- Customer relationship management
- Task delegation
- Cleaning practices
- Customer service-focused
- Department coordination
- Supervisory skills
- Performance improvements
- Staff scheduling
- Staff training and development
- Chemical handling
- Sanitation standards
- Cleaning techniques
- Issue handling
- Multitasking proficiency
- Suggestive selling
- Reservation management
- Front desk operations
Certification
CPR Certification
Languages
English, Hindi, German
Timeline
Housekeeping Manager
Marriott @ Vanderbilt University
07.2025 - Current
Guest Experience Manager
Mint House
08.2024 - 07.2025
Front Office Supervisor
Gaylord Opryland Resort & Convention Center
06.2023 - 07.2024
Rooms Division Intern
Gaylord Opryland Resort & Convention Center
01.2022 - 01.2023
Management Trainee Intern
Restaurant Hotwok
06.2020 - 12.2020
Food and Beverage Intern
Novotel
04.2019 - 09.2019
Buffet Attendant
Opus Restaurant And Aria Wine Bar
04.2018 - 09.2018
High School Diploma -
St. Andrews Scots Sr. Sec. School
Bachelor of Arts - Hospitality and Tourism
Business And Hotel Management School. BHMS