Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Efford

Sterling Heights

Summary

Dedicated Certified Nurse Assistant with 5 years of experience in patient care and a strong background in customer service from a call center environment. Currently pursuing a Bachelor’s degree in Nursing, I possess excellent communication skills and a compassionate approach to care. Seeking a work-from-home opportunity to leverage my healthcare knowledge and customer service expertise.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

CareerStaff Unlimited
02.2024 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Certified Nursing Assistant

Corewell Health
05.2023 - 01.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Customer Service Agent

ACS Telecommunications
10.2017 - 10.2023
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Scheduled and confirmed appointments for costumers
  • Managed high-volume of inbound and outbound calls
  • Provided efficient, friendly assistance for standard inquiries and service issues.
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Consulted with customers to resolve service and billing issues
  • Processed Debit and Credit card Transaction for bill payment

Education

Bachelor Of Nursing - Nursing

Chamberlain University
Troy, MI

Manicuring Candidate -

MICHIGAN COLLEGE OF BEAUTY
Troy, MI
01.2023

Nursing Assistant -

HEALTH CARE SOLUTIONS AND CAREER GROUP
Detroit, MI
04.2019

Skills

  • Call Center Operations
  • Attention to Detail
  • Multitasking and Prioritizing
  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Electronic charting
  • Companionship and emotional support
  • Adaptable
  • Patient relationship building
  • Maintaining privacy
  • Trustworthy companion
  • Valid state driver's license
  • Family support and assistance
  • Active listening
  • Data entry
  • Payment processing
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Appointment scheduling
  • Staff training
  • Live chat support

Timeline

Certified Nursing Assistant

CareerStaff Unlimited
02.2024 - Current

Certified Nursing Assistant

Corewell Health
05.2023 - 01.2024

Customer Service Agent

ACS Telecommunications
10.2017 - 10.2023

Manicuring Candidate -

MICHIGAN COLLEGE OF BEAUTY

Bachelor Of Nursing - Nursing

Chamberlain University

Nursing Assistant -

HEALTH CARE SOLUTIONS AND CAREER GROUP
Angel Efford