Angel Efford
Sterling Heights
Summary
Dedicated Certified Nurse Assistant with 5 years of experience in patient care and a strong background in customer service from a call center environment. Currently pursuing a Bachelor’s degree in Nursing, I possess excellent communication skills and a compassionate approach to care. Seeking a work-from-home opportunity to leverage my healthcare knowledge and customer service expertise.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
CareerStaff Unlimited
02.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Corewell Health
05.2023 - 01.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Customer Service Agent
ACS Telecommunications
10.2017 - 10.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Scheduled and confirmed appointments for costumers
- Managed high-volume of inbound and outbound calls
- Provided efficient, friendly assistance for standard inquiries and service issues.
- Documented customer correspondence in CRM to track requests, problems and solutions
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Consulted with customers to resolve service and billing issues
- Processed Debit and Credit card Transaction for bill payment
Education
Bachelor Of Nursing - Nursing
Chamberlain University
Troy, MIManicuring Candidate -
MICHIGAN COLLEGE OF BEAUTY
Troy, MI01.2023
Nursing Assistant -
HEALTH CARE SOLUTIONS AND CAREER GROUP
Detroit, MI04.2019
Skills
- Call Center Operations
- Attention to Detail
- Multitasking and Prioritizing
- Patient care
- HIPAA compliance
- Reliable team player
- Electronic charting
- Companionship and emotional support
- Adaptable
- Patient relationship building
- Maintaining privacy
- Trustworthy companion
- Valid state driver's license
- Family support and assistance
- Active listening
- Data entry
- Payment processing
- Call center operations
- Scheduling
- Follow-up skills
- Appointment scheduling
- Staff training
- Live chat support
Timeline
Certified Nursing Assistant
CareerStaff Unlimited
02.2024 - Current
Certified Nursing Assistant
Corewell Health
05.2023 - 01.2024
Customer Service Agent
ACS Telecommunications
10.2017 - 10.2023
Manicuring Candidate -
MICHIGAN COLLEGE OF BEAUTY
Bachelor Of Nursing - Nursing
Chamberlain University
Nursing Assistant -
HEALTH CARE SOLUTIONS AND CAREER GROUP
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