Cailon Mooney
Tupelo,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
North Mississippi Medical Center
03.2024 - 09.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative/ Grocery Stocker
Kroger
03.2020 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative/Inbound Call Center Representative
Iqor
07.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Psychology
Itawamba Community College
Fulton MS05.2015
High School Diploma -
Tupelo High School
Tupelo, MS05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Call Center Operations
- Microsoft Outlook
- Documentation
- Data Collection
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nursing Assistant
North Mississippi Medical Center
03.2024 - 09.2024
Customer Service Representative/Inbound Call Center Representative
Iqor
07.2021 - 02.2023
Customer Service Representative/ Grocery Stocker
Kroger
03.2020 - Current
Associate of Applied Science - Psychology
Itawamba Community College
High School Diploma -
Tupelo High School
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