ANGEL EGUADE
Kansas City,MO
Summary
My objective is to use my customer service, hospitality and people skills in a new work place. Skills including patience, social skills, time management and organization skills that I've gained in the last 8 years of working within these fields.
Overview
9
9
years of professional experience
Work History
Legal Assistant
BurnettDriskill Attorneys
North Kansas City, MO
07.2024 - Current
- Organized and prepared case exhibits and evidence for trial.
- Ordered materials needed by attorneys throughout the duration of a case.
- Ensured that all paperwork was properly filed according to established procedures.
- Oversaw legal team appointments, hearings and depositions schedules.
- Created and updated case management and client account databases.
- Greeted clients upon arrival at office and provided assistance as needed.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Conducted thorough research and review of case information to assist attorneys.
- Organized legal documents in company filing systems and databases.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Met with clients and attorneys to discuss case details and evidence.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Intake Specialist
DiPasquale Moore Law Firm
Kansas City, MO
05.2022 - 06.2024
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Updated patient information on computer system to maintain billing accuracy.
- Scheduled appointments for patient consultations, tests and procedures.
- Answered and logged incoming inquiries via phone, fax and email.
- Conducted client interviews and performed client intake services.
- Connected individuals with relevant community resources and coordinated referrals.
- Made referrals to utilize community resources for resident's needs.
Personal Banker/Teller 1
UMB N.a.
Kansas City, MO
12.2018 - 05.2022
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Verified amounts and integrity of every check or funds transfer.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Sales Associate
Metro PCS
Kansas City, MO
08.2015 - 12.2018
- Greeting all customers within 15 seconds.
- Answer any questions customers had about their phone and account.
- Guiding customers through the sales process and picking out a phone.
- Up-selling on Protection Plans, Accessories and extra add-on's.
- Stocking up all phones and accessories.
- Manage all money.
- Critical thinking.
- Cover for their shift.
- If stores are busy, jump in and run the sales floor.
Education
High School Diploma -
Alta Vista Charter High School
Kansas City, MOMCC Penn Valley
Kansas City, MOSkills
- Bilingual
- Exceptional customer service
- Time Management
- Organization
- Safe and vault operation
- Verbal communication
Languages
English & Spanish
Timeline
Legal Assistant
BurnettDriskill Attorneys
07.2024 - Current
Intake Specialist
DiPasquale Moore Law Firm
05.2022 - 06.2024
Personal Banker/Teller 1
UMB N.a.
12.2018 - 05.2022
Sales Associate
Metro PCS
08.2015 - 12.2018
High School Diploma -
Alta Vista Charter High School
MCC Penn Valley