Angel Emmerling
Radcliff ,KY
Summary
Dedicated professional with strong active listening and critical thinking skills. Experienced in high-pressure environments, consistently resolving customer issues and contributing to sales objectives while maintaining a professional demeanor.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pilot Flying J Travel Center
Lebanon Junction, KY
12.2024 - 03.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Educated customers on products and services available at the travel center.
- Handled cash and credit transactions while adhering to company policies.
- Provided feedback to management on customer concerns to improve service quality.
- Adapted to changing environments and learned new procedures quickly in fast-paced settings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Manager
Grandmas Bluegrass Kitchen
Glendale, KY
02.2020 - 11.2023
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team, fostering a culture of collaboration and high performance.
- Analyzed market trends to identify new opportunities for product offerings and promotions.
- Collaborated with kitchen staff to ensure alignment between menu offerings and sales initiatives.
- Managed inventory levels, optimizing stock turnover and minimizing waste through proactive planning.
- Oversaw daily operations, ensuring compliance with health regulations and maintaining service quality standards.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Professional telephone demeanor
- De-escalation techniques
- Customer education
- Product sales
- Assertiveness
- Store maintenance
- Research
- Reading comprehension
- Service upselling
- Stock management
- Product promotion
- POS systems expert
- Product education
Timeline
Customer Service Representative
Pilot Flying J Travel Center
12.2024 - 03.2025
Sales Manager
Grandmas Bluegrass Kitchen
02.2020 - 11.2023