Angel Engelkes
Spencer,IA
Summary
I’ve worked in the C-Store industry on and off since I was 18. Then went on to work into a hospitality industry. then eventually, I went onto work in mental health.
Overview
9
9
years of professional experience
Work History
Cashier
Brew
Spencer, IA
08.2023 - Current
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
Direct Care Professional
Lakes Life Skills
Spirit, Lake, Iowa
01.2021 - 08.2023
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Monitored clients' overall health and well-being and noted significant changes.
- Encouraged self-advocacy skills in clients by guiding them through various decision-making processes related to their care plans.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Sales Associate
Sears
Spencer, IA
09.2020 - 01.2021
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to build rapport and loyalty.
Housekeeping Manager
American Inn And Suites Hotel
Spencer, IA
05.2015 - 12.2020
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
Housekeeping Manager
The Inn Hotel
Okoboji, IA
06.2020 - 09.2020
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Education
High School Diploma -
Hartley Melvin Sanborn
Hartley, IA05.2008
Skills
- Cash handling expertise
- Staff Supervision
- Cash Handling
- Cooperative Attitude
- Problem-Solving
- Time management skills
- Daily Reporting
Timeline
Cashier
Brew
08.2023 - Current
Direct Care Professional
Lakes Life Skills
01.2021 - 08.2023
Sales Associate
Sears
09.2020 - 01.2021
Housekeeping Manager
The Inn Hotel
06.2020 - 09.2020
Housekeeping Manager
American Inn And Suites Hotel
05.2015 - 12.2020
High School Diploma -
Hartley Melvin Sanborn