Summary
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline

Jordan Clavijo

Lehigh Acres,FL

Summary

Dynamic and customer-focused professional with extensive experience at CVS Pharmacy, excelling in cash handling and customer relations. Proven track record of enhancing customer satisfaction through effective conflict resolution and personalized service. Recognized for reliability and teamwork, consistently achieving sales targets while maintaining a clean and organized environment.

Work History

Cashier

CVS Pharmacy
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Reception and Cashier

Jink Tattoos
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

SLAM, Miami, FL
06.2018

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • Payment collection
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Order packaging
  • Sales expertise
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Order verification
  • Point of sale proficiency
  • Records maintenance
  • Proficient in software
  • Payment posting
  • Regulatory compliance
  • Sales techniques mastery
  • Spirit, wine, and beer expertise
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Credit card processing
  • Complaint resolution
  • Basic math
  • Visual merchandising
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Online orders preparation
  • Receipt handling
  • Point-of-sale system
  • Hospitality and accommodation
  • Scanner operations
  • Transaction handling
  • Merchandise exchange
  • Checkout monitoring
  • Gift card handling
  • Ordering and stocking
  • Dependability and reliability
  • Credit and cash transactions
  • Exchanges processing
  • Financial records oversight
  • Problem-solving
  • Honest and dependable

Accomplishments

  • Completed manager training program.
  • Achieved number% of sales quote.

Additional Information

Bilingual English ,Spanish speak,writing fluent in both languages


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier - CVS Pharmacy
Reception and Cashier - Jink Tattoos
SLAM - High School Diploma,

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Jordan Clavijo