Angel Farrington

Managed patient check-in and check-out processes for optimal workflow efficiency.

• Assisted patients with insurance verification and appointment scheduling to enhance service quality.
• Maintained accurate patient records using electronic health record (EHR) systems for streamlined operations.
• Responded to patient inquiries, providing information on services and procedures to improve satisfaction.
• Coordinated communication between patients and healthcare providers to ensure timely follow-up care.
• Trained new staff on office procedures and software applications to promote operational consistency.
• Implemented process improvements that reduced appointment scheduling errors, enhancing overall accuracy.
• Provided exceptional customer service to patients, answering questions and addressing concerns
• Managed patient registration process, confirming data accuracy and completeness.
• Use AMD, Phreesia, EMA, Epic, etc. to maintain proper patient chart integration.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.

Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

• Managed patient check-in and check-out processes for optimal workflow efficiency.
• Led initiatives to optimize front desk operations, contributing to increased patient throughput and satisfaction.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Assisted patients in filling out check-in and payment paperwork.
• Entered patient demographic and insurance data into electronic medical record system.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Took copayments and compiled daily financial records.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.

• Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
• Handled patient inquiries and coordinated communication between medical staff and patients.
• Processed insurance claims accurately, enhancing reimbursement timelines and reducing denials.
• Implemented electronic health record updates, improving data accuracy and accessibility for healthcare providers.
• Developed patient education materials to improve understanding of dermatological treatments and procedures.
• Streamlined check-in processes, increasing overall patient satisfaction during visits.
• Collaborated with clinical teams to address patient concerns, ensuring a high level of care continuity.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

As a licensed general contractor, I ran a successful contracting and development company, specializing in very large, custom homes and commercial dental clinics. I was part of every process of the build from the ground up, working closely with homeowners and business owners to build and achieve their desired space.