Angel Fesler

• Manage high-volume calls for diverse clients, ensuring swift issue resolution and customer satisfaction.
• Process gas emergency alerts with precision and urgency, maintaining safety and compliance standards.
• Utilize mapping software and MS Office Suite to streamline request handling and improve efficiency.
• Achieve top performance metrics in call handling and response times, enhancing service quality.
• Apply product knowledge to address customer inquiries, boosting service effectiveness.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
• Complied with regulatory, legal and ethical requirements to protect bank assets.
• Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
• Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
• Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
• Collaborated with team members to achieve branch sales targets and enhance overall productivity.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Increased sales revenue by developing and implementing effective sales strategies.