Angel Flores
Chula Vista,CA
Summary
Proven Security Officer and Sales and Marketing agent with a track record of enhancing safety and customer loyalty at Gold Coast Securities. Skilled in CCTV Monitoring and conflict resolution, adept at incident reporting and relationship management. Demonstrated ability to improve security protocols, resulting in a safer environment and increased client satisfaction.
Overview
1
1
year of professional experience
Work History
Security Officer
Gold Coast Securities
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Sales and Marketing
Endeavour Global
12.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA06.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
Languages
English
Native or Bilingual
Spanish
Professional Working
Additional Information
Reference :
David Bejar
Gold coast security firm CSO (Boss)
Business number: (619) 736-7033
Reference :
Demauree Powers
Gold coast security firm officer (Coworker)
phone number:(619) 941-7352
Reference :
Christian Lopez
Gold coast security firm officer (Coworker)
phone number:619) 623-5412
Timeline
Security Officer
Gold Coast Securities
01.2024 - Current
Sales and Marketing
Endeavour Global
12.2023 - 12.2023
High School Diploma -
Castle Park High School