Angel Franco
San Diego,CA
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
Work History
Fire Protection Inspections Coordinator
Johnson Controls
San Diego, CA
08.2021 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Coordinate and monitor inspections and subcontractor work until completed
- Ensure inspectors are provided daily work and given schedules in advance
- Review, analyze, and filter approved quotes to schedule or redirect to appropriate department
- Maintain consistent communication with the inspectors, supervisor, and management
- Answer customer inquiries and resolve or escalate customer issues by phone and email
- Determine customer needs and direct appropriate representative
- Provide billing and sales support, as needed
- Issue liability letters according to company policy
Service Dispatcher
A&D Fire A Hiller Company
San Diego, CA
11.2020 - 08.2021
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Coordinated inspections, repairs, job walks for fire sprinkler, fire alarm, and suppression systems
- Responsible for the schedule of 15 inspectors/technicians
- Followed process for service calls
Certified Payroll Specialist
Johnson Controls
San Diego, CA
12.2016 - 11.2020
- Processed, mailed, and filed weekly Certified Payroll Reporting for 80+ CA Prevailing Wage jobs (installation and service projects)
- Manual time entry for district office (90 employees)
- Department of Industrial Relations (DIR) Reporting/ LCP Tracker processing/ Hours tracking through BBI portal
- Submitted labor Compliance documentation (Fringe benefit statements, Labor law checklist, etc.
- Clerical duties
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Education
Bachelor of Arts - Liberal Arts And Sciences
San Diego State University
San Diego, CA12.2022
Associate of Arts - Sociology
San Diego City College
San Diego, CA11.2016
High School Diploma -
Southwest High School
San Diego, CA05.2012
Skills
- Bilingual (Spanish/English)
- Oracle E-Business ACE experience (2 ½ years)
- Proficient in Microsoft Office programs
- Business Administration
- Ability to work independently and prioritize tasks
- Attention to detail
- Strong interpersonal skills
- Ability to simultaneously handle a large number of projects/tasks with tact, cooperation, and persistence
- Team player
Timeline
Fire Protection Inspections Coordinator
Johnson Controls
08.2021 - Current
Service Dispatcher
A&D Fire A Hiller Company
11.2020 - 08.2021
Certified Payroll Specialist
Johnson Controls
12.2016 - 11.2020
Bachelor of Arts - Liberal Arts And Sciences
San Diego State University
Associate of Arts - Sociology
San Diego City College
High School Diploma -
Southwest High School