Angel Garcia

Work History

Assurant

01.2019 - Current

Identified opportunities to leverage artificial intelligence and automation technologies to drive operational efficiency and achieved annual cost savings of over $15 million.
Collaborated with cross-functional teams to develop new continuous improvement processes and led projects from ideation to implementation.
Led successful adoption of AI technologies, resulting in a 30% reduction in manual tasks and improved process accuracy.
Collaborated with business development and key clients to drive digital growth, achieving a 65% increase in online claims submission.

Assurant

01.2017 - 01.2019

Led global product team, driving new product creation and evolution, resulting in a 30% revenue increase.
Implemented agile methodology for new product development, conducting market research and consumer insights sessions.
Collaborated with business development and enterprise strategy teams, to create new product cross-sell opportunities.
Oversaw internal product validation, collaborating with cross-functional teams for seamless integration.
Introduced product innovation to maintain a competitive edge on existing products.

Assurant

01.2014 - 01.2016

Spearheaded the creation and launch of new operational products across various business units.
Optimized and consolidated over 25 legacy systems, increasing bottom-line savings across operations by 30%.
Led digital start-up investments to accelerate digital transformation.
Collaborated with cross-functional teams to accelerate the enterprise's strategic digital framework.
Fostered a culture of collaboration, creativity, and continuous improvement.

Assurant

01.2012 - 01.2014

Designed and built a consumer web framework that continues to serve over 30MM US customers with a throughput of 65% in claim submissions, thus far the most successful digital platform at the company.
Monitored customer-centric KPIs and drove process improvements to enhance customer satisfaction, resulting in a 30% increase in Net Promoter Score achieving an overall 68% NPS.
Translated clients and customer needs into online solutions, building strong relationships with stakeholders and achieving a 40% increase in customer engagement.

Assurant Specialty Property

01.2009 - 01.2011

Oversaw a team of 5 graphic/web designers and 3 copywriters in website development and direct marketing campaigns.
Collaborated with sales, marketing, management, and vendors to efficiently execute department initiatives for 2 business lines and over 15 products.
Led online analytics and customer KPIs tracking for the department.
Built organizational talent and oversaw staff development initiatives.

Creative Group of Miami

01.2000 - 01.2008

Led teams of graphic designers, advertising specialists, and web designers in successful advertising campaigns.
Developed and maintained 30-plus client relationships, prospecting new accounts, and ensuring high customer satisfaction.
Managed all aspects of business operations, including hiring, training, payroll, and client project delivery.
Sold business in 2007