Angel Ginorio
Georgetown,Texas
Summary
Technical Support Technician at Xerox with strong skills in hardware troubleshooting and customer relationship management. Resolved complex technical issues, significantly enhancing user satisfaction. Experienced in installing, repairing, maintaining, and configuring printing systems while delivering exceptional support and training to end-users, leading to improved productivity.
Overview
15
15
years of professional experience
Work History
Technical Support Technician
Xerox
Austin, Texas
03.2019 - Current
- Managed private and government accounts to deliver on-site service solutions within SLA.
- Installed and configured hardware components, including multi-function copiers and printing solutions software.
- Served as primary contact for incoming technical service calls and emails.
- Maintained accurate records of service calls, parts usage, and inventory management for repairs.
- Conducted routine maintenance, delivered supplies, and provided customer training sessions.
- Prepared diagnostic reports and training manuals to document service activities and operations.
Photojournalist
Associated Press
09.2010 - Current
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Provided photography services for corporate events, capturing key moments and branding materials.
- Directed models and subjects during photo shoots to capture desired expressions and poses.
- Collaborated with graphic designers and marketing teams to produce visual content for campaigns.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
Education
FAA Approved Private Pilot - Aviation
Emery Aviation Collage
Colorado Springs, COSkills
- Hardware troubleshooting
- Network configuration
- System installation
- Soft skills training
- Operating systems support
- Customer relationship management
- Project coordination
- Problem solving
- Inventory tracking
- Hardware installation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Technical Support Technician
Xerox
03.2019 - Current
Photojournalist
Associated Press
09.2010 - Current
FAA Approved Private Pilot - Aviation
Emery Aviation Collage