Angel Giraldo
The Bronx,NY
Summary
Dynamic Operations Leader with a strong track record in inbound logistics and fulfillment operations at Amazon, recognized for driving substantial process improvements and enhancing productivity. Demonstrated expertise in performance metrics and quality assurance, complemented by a solid foundation in cross-functional project management. Skilled in optimizing workflows, reducing operational costs, and fostering high-performing teams to achieve strategic goals.
Overview
4
4
years of professional experience
Work History
Area Manager II
Amazon
The Bronx, NY
03.2024 - Current
- Oversaw IB, OB, and ICQA operations while leading larger, cross-functional projects aimed at enhancing operational efficiency.
- Successfully increased throughput per hour (TPH) from 36 to an average of 40 during my tenure.
- Identified opportunities to improve process efficiency, reducing errors, and enhancing productivity.
Area Manager II
Amazon
Charlotte, NC
05.2023 - 03.2024
- Managed cost-saving initiatives at UNC3, improving back-half night shift performance from 43 TPH to an average of 49–50 TPH.
- Oversaw IB, OB, and ICQA operations while leading larger, cross-functional projects aimed at enhancing operational efficiency.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
Area Manager II
Amazon
Avenel, NJ
04.2022 - 05.2023
- Managed a team of 60+ IB associates and 5–7 ICQA associates, ensuring peak performance in inbound operations.
- Led strategic initiatives to optimize inbound operations, restructuring bin and pallet locations to improve efficiency, and reduce pickers' footprint.
- Collaborated across all four operational corners to enhance overall productivity and streamline processes.
Area Manager I
Amazon
Avenel, NJ
08.2021 - 04.2022
- Managed a team of 60+ IB associates and 5–7 ICQA associates, ensuring peak performance in inbound operations.
- Monitored and improved quality metrics, including INF, DPMO, and shrinkage, achieving the best DPMO performance in the network.
- Developed and mentored associates, leading to a top 3 IB shift ranking within the network.
Process Assistant
Amazon
Avenel, NJ
02.2021 - 08.2021
- Supported inbound operations by training and onboarding associates, managing workflow, and solving operational challenges.
- Increased volume processed by 15% as the back-half IB PA, through efficiency improvements.
- Reduced idle time and boosted productivity by 10% after transitioning to the front-half day shift.
Education
Associate of Science - Business Administration
Berkeley College
New York, NY03-2018
Languages
English
Professional
Spanish
Professional
French
Elementary
Timeline
Area Manager II
Amazon
03.2024 - Current
Area Manager II
Amazon
05.2023 - 03.2024
Area Manager II
Amazon
04.2022 - 05.2023
Area Manager I
Amazon
08.2021 - 04.2022
Process Assistant
Amazon
02.2021 - 08.2021
Associate of Science - Business Administration
Berkeley College