Randall E. Ball
Birmingham,AL
Summary
As an L5 Area Manager, I've learned that operational excellence isn't built on authority—it's built on trust and speed. Two Leadership Principles have become the cornerstone of my effectiveness: Earn Trust and Bias for Action.
Overview
18
18
years of professional experience
Work History
Area Manager II
Amazon
Bessemer, Alabama
12.2024 - Current
- Support, mentor, and motivate your hourly workforce
* Manage safety, quality, productivity, and customer delivery promises
* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Led cross-functional teams to improve operational efficiency and workflow processes.
- Implemented safety protocols to ensure compliance with workplace regulations and standards.
- As AFE Sort Am, Ensured uninterrupted AFE Sort workflow by implementing effective jam-clearing protocols that minimized downtime between incidents.
- Also as RSP Am, Drove operational excellence in Stow of RSP by maintaining continuous workflow through proactive sled management and developing leaders amongst of indirects.
Area Manager
Amazon
Bessemer, Alabama
12.2023 - Current
- Developed strategic plans for resource allocation to optimize workforce effectiveness.
- Supervised employees, ensuring optimal productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- As an Area Manager in AFE Pack,Conducting a pre-shift walk of the department to know where/when to staff your team.
- As a Pack AM, monitoring Packing (condition 704) and Scanned (condition 7) dwells (found via RODEO) as well as overall Critical Pull Time (CPT) of units in the department (found on RODEO as well) is also important throughout the shift to ensure customer promise is met.
Problem Solver PA
Amazon
Mount Juliet, TN
04.2023 - 06.2023
- Monitor POPS containers/workstations to virtually clean workspaces and FIFO which allows DPOPS workflows to marry up shipments, preventing further rework.
- Actively call out any staffing deviations real time through cross reference of elevated collection route cycle times.
- Ticketing ownership/Pending Research flips to prevent repeated defects from reaching OB (damaged pallets, hazmat, virtual mismatch of inventory).
- Deep dive site specific Problem Solve issues and provide Root Cause Analysis and action plans real time.
- Dwell monitoring and management from PickingPicked – Scanned including but not limited to stuck/lost pod ticketing, MS Tote correction, and stuck shipment mitigation.
AFE PACK PA
Amazon
Mount Juliet, TN
07.2021 - 03.2023
- Tracking and reporting of ATS/labor hours.
- Executed audits on low performing AAs and helped motivate them to reach higher production rates.
- Remove barriers for AAs to have safer experiences.
- Keeping track of headcount and plan ahead for future attrition.
- Ensuring labor shares receive proper training from ambassadors and assisting in their development.
- Ensuring that AAs in pack have work by balancing the walls according to priority stations.
Outbound Hazmat PA
Amazon
Lebanon, TN
09.2018 - 07.2021
- Coordinating and cooperating with fellow PAs to exceed shift standards in fulfilling customer needs
- Adapting to and guiding associates through new processes in different departments
- Assisting to develop new PAs, AMs, kickout operators and problem solvers to amplify the success of our shift.
Outbound Tier I Associate
Amazon
Lebanon, Tennessee
04.2014 - 09.2018
- Resolved problems with shipments and ensure all packages make their critical pool time
- Strategic thinker and plan ahead to tackle all issues before they culminate to reduce last minute stress
- Result-driven while chasing CPT and able to influence my team to work diligently.
Shift Leader
Regal Entertainment Group
Trussville, Hendersonville, Alabama, Tennessee
12.2007 - 08.2015
- Handled customer service by exceeding guest expectation
- Ensure that customers had a safe and enjoyable experience
- Managed teams of associates to handle busy premiere nights
SMX Coach
Amazon
Lebanon, Tennessee
12.2013 - 04.2014
- Ensured that new associates learned pack and pick processes efficiently
- Volunteered in assisting Area Mangers and Pa’s in High risk areas during CPT time
- Managed and trained 20-30 new associate to reach 100% to goal on productivity and convert to Amazonians.
Education
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
Hooksett, NH10-2028
High School Diploma -
Clay-Chalkville High School
Pinson, AL05.2009
Music Therapy
University of North Alabama
Florence, Alabama, ALSkills
- Operations management
- Team development
- Process improvement
- Brainstorming ideas
- Goals and performance
- Goal setting and performance metrics
Education and Training
other
Timeline
Area Manager II
Amazon
12.2024 - Current
Area Manager
Amazon
12.2023 - Current
Problem Solver PA
Amazon
04.2023 - 06.2023
AFE PACK PA
Amazon
07.2021 - 03.2023
Outbound Hazmat PA
Amazon
09.2018 - 07.2021
Outbound Tier I Associate
Amazon
04.2014 - 09.2018
SMX Coach
Amazon
12.2013 - 04.2014
Shift Leader
Regal Entertainment Group
12.2007 - 08.2015
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
High School Diploma -
Clay-Chalkville High School
Music Therapy
University of North Alabama