Angel Godinez
Culver City,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
I am also a dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
6
6
years of professional experience
Work History
Barista
Millcross Coffee
Culver City, CA
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Mavro Cafe
Julie
Los Angeles , California
03.2021 - 10.2022
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Sales Associate
Anawalt Lumber Company
07.2019 - 12.2020
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Skateboarding Insctructor
Private Lessons
02.2017 - Current
- Delivered exceptional level of service to each client by listening to concerns and answering questions.
- Maintained energy and enthusiasm to each client.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2013
Associate of Arts - Liberal Arts And General Studies
Santa Monica College
Santa Monica, CA07.2018
Skills
- Merchandising Knowledge
- Sales
- Relationship building
- Cash Handling
- Client Service
- Contract preparation
- Multi-tasking strength
- Instructional techniques
- Performance experience
- Competitive history
- Teaching expertise
- Customer Service
- Espresso Machine Operation and Maintenance
- Guest Satisfaction
- Persuasive Sales
Timeline
Barista
Millcross Coffee
10.2022 - Current
Mavro Cafe
Julie
03.2021 - 10.2022
Sales Associate
Anawalt Lumber Company
07.2019 - 12.2020
Skateboarding Insctructor
Private Lessons
02.2017 - Current
High School Diploma -
Santa Monica High School
Associate of Arts - Liberal Arts And General Studies
Santa Monica College