Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Walker

Fort Hood,TX

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
DuPont, WA
09.2022 - 11.2023
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Collected payments and provided accurate change.
  • Input orders into point of sale system and handled customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Supported highest standards of conduct and service to support company reputation.

Sales Associate

TJ Maxx, TJX Companies
Rolla, MO
01.2019 - 08.2020
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Recommended, selected and located merchandise based on customer desires.
  • Handled customer complaints in a professional manner.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Waitress

Colton's Steakhouse
Saint Robert, MO
07.2018 - 07.2019
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Replenished beverages when necessary.
  • Provided accurate change for cash transactions using a cash register system.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Sales Associate

Kohls Department Store
Fond Du Lac, WI
11.2015 - 06.2018
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Sales Associate

Walmart
Saint Robert, MO
10.2014 - 10.2015
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

High School Diploma -

Waynesville High School
Waynesville, MO
05-2014

Skills

  • Ordering Procedures
  • POS Systems
  • Cash Handling
  • Speedy and Efficient
  • Product Displays
  • Inventory Control
  • Product Recommendations
  • Fitting Room Maintenance
  • Merchandising Knowledge
  • Merchandise Display
  • Multi-Tasking Strength
  • Exceptional Customer Service

References

References available upon request.

Timeline

Barista

Starbucks
09.2022 - 11.2023

Sales Associate

TJ Maxx, TJX Companies
01.2019 - 08.2020

Waitress

Colton's Steakhouse
07.2018 - 07.2019

Sales Associate

Kohls Department Store
11.2015 - 06.2018

Sales Associate

Walmart
10.2014 - 10.2015

High School Diploma -

Waynesville High School

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