Angel Golden
Senior Billing Analyst
Greater Atlanta Area,GA
Summary
Collaborative, strategic and solutions-oriented Financial and Billing Analyst with 20 years of Telecommunications experience. Highly proficient in telecommunications billing systems, CRM tools, contract management and forecasting paired with strong analytical skills to promote organizational success. A focused self-starter with strong interpersonal and organizational skills along with an impeccable work ethic and drive.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Senior Billing Analyst
Celerity IT
Atlanta, GA
08.2021 - Current
- Supported multi-year business transformation for billing systems migration from ICOMS to ACSR.
- Used CSG/ACSR and ICOMS billing systems to perform account audits and research by adding/removing/correcting rate codes to ensure proper billing.
- Used Salesforce to create reports that identified promotion fallout issues, credit adjustments and billing discrepancies averaging over 30 accounts per day
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Managed requests effectively, prioritizing tasks based on business impact and urgency.
Financial Analyst
Comcast Corporation
Atlanta, GA
02.2018 - 08.2021
- Used CSG/ACSR to look up customer accounts to perform audits and account research by adding/removing/correcting rate codes to ensure proper billing.
- Used Salesforce CRM to create daily/monthly reports and recommended courses of action to upper management.
- Supported Enterprise Sales team by preparing daily sales reports and tracking performance to ensure forecasting goals were being met.
- Collaborated with marketing and finance team to complete detailed analyses of short- and long-term strategic forecasts to assist with resource planning and capitalization needs.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Independently calculated monthly rate increase for multi dwelling properties using CSG/ACSR billing system and Salesforce CRM which resulted increasing annual revenue by 1.1M.
Marketing Operations Specialist
Comcast Corporation
Atlanta, GA
01.2016 - 01.2019
- Accomplished project objectives by planning and evaluating predetermined timelines for developing strategies.
- Served as liaison for internal and external clients as direct contact for sales vendors in the Big South region.
- Performed bi-monthly work order and invoice audits.
- Used CSG/ACSR to look up customer accounts to perform audits and account research by adding/removing/correcting rate codes to ensure proper billing.
- Forecasted monthly uniform budget for Direct Sales team.
- Led launch call with client, developing and producing marketing materials (brochures, posters, banner ads, newsletters, product pages, and e-mail campaigns), and coordinating with the training department.
- Maintained accurate system set-up of campaigns, ensuring all systems of record are in sync.
- Proactively identified areas of risk, concern, or client sensitivity and escalated risks as appropriate.
- Partnered with team analysts to review and monitor KPI's such as campaign performance, response rates and participation levels.
- Maintained campaign relationship with client post launch to assist with enrollment questions, resupply of marketing materials, and resolving customer benefit issues.
- Worked with various managers and leaders to lay out project implementation guidelines and performing analysis for the department to produce cost-effective solutions.
- Exceeded sales goals 30% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally
Marketing Coordinator
Comcast Corporation
Atlanta, GA
01.2005 - 01.2016
- Served as a team leader by overseeing day-to-day activities of an assigned group.
- Subject matter expert on all products and processes specific to new employees inclusive of ongoing training.
- Assist team members in meeting productivity metrics.
- Responsible for coordinating events inventory and deliveries of project materials to various jobsites that may include same day courier or overnight within a 24 hour turnaround period.
- Maintained awareness of competitive trends and industry advances by monitoring business plans and ensuring development of new or existing products and markets in order to achieve the maximum gross profit.
- Created and developed PowerPoint presentations used for business development, as well as drafting meeting agendas and execution of follow-up meeting and team conferences.
- Responsible for verifying property contracts and administrative records for accuracy.
Education
MBA - Business Administration
Strayer University
Atlanta, GA 12.2021 -
Bachelor of Arts - Business Administration
The University of Arizona Global Campus
Chandler, AZ 01.2018 -
Skills
Account Reconciliation
Salesforce CRM
Expertise in CSG/ACSR, Singleview, Orion billing systems
Project management
Strategic planning
High level of accuracy and attention to detail
Strong verbal and written communication
Discrepancy Resolution
Inquiry Handling
Revenue Forecasting
Customer Account Management
Financial Reporting
Account Reconciliation
Multitasking
Problem-solving abilities
Timeline
MBA - Business Administration
Strayer University
12.2021 -
Senior Billing Analyst
Celerity IT
08.2021 - Current
Financial Analyst
Comcast Corporation
02.2018 - 08.2021
Bachelor of Arts - Business Administration
The University of Arizona Global Campus
01.2018 -
Marketing Operations Specialist
Comcast Corporation
01.2016 - 01.2019
Marketing Coordinator
Comcast Corporation
01.2005 - 01.2016