Angel Gomez
Fresno,CA
Summary
Accomplished General Manager at Cotton On Mega, adept in operations management and team leadership. Excelled in elevating customer satisfaction and sales, achieving a notable increase in profitability. Skilled in fostering strong customer relations and developing high-performing teams through effective training and coaching. Demonstrates a proven track record of resolving complex problems to drive business success.
Overview
12
12
years of professional experience
Work History
General Manager
Cotton On Mega
Fresno, CA
03.2019 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse tea, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers to ensure long-term success and loyalty.
Assistant Manager
Aeropostale
Visalia, CA
11.2017 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Goodwill
Fresno, CA
11.2016 - 05.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Tmoblie
Fresno, CA
08.2015 - 10.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Rue 21
Selma, CA
06.2012 - 07.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
BS Business Administration - Marketing
Fresno State
Fresno, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Time Management
- Team Leadership
- Customer Relations
- Training and Development
Timeline
General Manager
Cotton On Mega
03.2019 - 08.2024
Assistant Manager
Aeropostale
11.2017 - 03.2019
Store Manager
Goodwill
11.2016 - 05.2017
Store Manager
Tmoblie
08.2015 - 10.2016
Store Manager
Rue 21
06.2012 - 07.2015
BS Business Administration - Marketing
Fresno State