Angel Gonzalez
Belleville,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Uber
07.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Associate
Amazon
01.2022 - 07.2022
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Head Doorman
Joel
08.2020 - 01.2022
- Maintained accurate records of nightly attendance figures for reporting purposes as well as monitoring capacity limits consistently.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
Education
High School Diploma -
Belleville High School
Belleville,NJ08.2020
Skills
- Customer Satisfaction
- Time Management
- Consultative Sales
- Data Collection
- Clear Communication
- Self-Motivated and Disciplined
- Complex Problem-Solving
- Inventory Management
- Adaptability
- Active listening
- Problem-solving
- Multitasking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Uber
07.2022 - 12.2023
Warehouse Associate
Amazon
01.2022 - 07.2022
Head Doorman
Joel
08.2020 - 01.2022
High School Diploma -
Belleville High School