Angel Gonzalez
Miami,FL
Summary
Results-driven and strategic leader with a proven track record in overseeing talent acquisition, operations management, customer success, and compliance. Adept at optimizing organizational processes, ensuring regulatory compliance, and enhancing customer satisfaction. Seeking a challenging role to leverage expertise in driving operational excellence, fostering customer success, and ensuring compliance.
Overview
11
11
years of professional experience
Work History
Operations & Talent Acquisition Manager
HR Employer Solutions Group
Fort Lauderdale, FL
11.2019 - Current
- Led talent acquisition initiatives, ensuring the recruitment of top-tier professionals to drive organizational success.
- Oversaw operations management, implementing efficiency improvements that resulted in a 150% increase in productivity.
- Championed customer success strategies, enhancing overall customer satisfaction and loyalty.
- Developed and implemented compliance programs to ensure adherence to industry regulations and company policies.
- Collaborated with cross-functional teams to streamline processes, reduce costs, and drive continuous improvement.
Talent Acquisition Manager
JV Accounting Services
Remote
02.2016 - 11.2019
- Implemented cost-saving measures, including renegotiating vendor contracts, and optimizing staffing levels, resulting in a 10% reduction in operational costs.
- Managed a team of 15 staff members and ensured compliance with all applicable laws and regulations, resulting in zero compliance violations during annual audits.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
Operations/Call Center Supervisor
InComm Payments
Miami, FL
09.2012 - 02.2016
- Managed department call volume of 500 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH02-2019
Timeline
Operations & Talent Acquisition Manager
HR Employer Solutions Group
11.2019 - Current
Talent Acquisition Manager
JV Accounting Services
02.2016 - 11.2019
Operations/Call Center Supervisor
InComm Payments
09.2012 - 02.2016
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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