Angel Goodwin
Selma,AL
Overview
7
7
years of professional experience
Summary
Dynamic Customer Service Representative with proven expertise at Seoyon E-Hwa, excelling in complaint resolution and fostering customer loyalty. Skilled in active listening and data entry, I effectively managed high-stress situations, ensuring customer satisfaction and transparency. Committed to enhancing client relations and driving repeat business through exceptional service.
Work History
Customer Service Representative
ASK Telemarketing
09.2022 - 09.2025
- Maintained cleanliness and organization of checkout areas to enhance shopping
- Handled cash and other payment methods securely while adhering to company policies.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Seoyon E-Hwa
08.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Associate
Walmart
05.2018 - 08.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
General Studies
Selma High School
Selma, AL05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
Timeline
Customer Service Representative
ASK Telemarketing
09.2022 - 09.2025
Customer Service Representative
Seoyon E-Hwa
08.2020 - 09.2022
Sales Associate
Walmart
05.2018 - 08.2020
General Studies
Selma High School