ANGEL GORNOWICZ
Case Manager Assistant
Clarksville,TN
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
Case Manager Assistant
DEPARTMENT OF CHILDREN SERVICES
04.2023 - Current
- Generally focusing on assisting case managers with tasks.
- Provided crisis intervention support for clients, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Heath Barista/Shift Leader
SANGO NUTRITION
08.2022 - 04.2023
- Opener/Closer shift leader.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Nanny
NANNY
02.2018 - 08.2022
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Education
Psychology and Social Work
AUSTIN PEAY STATE UNIVERSITY
Clarksville, TNSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Conflict resolution
- Team collaboration
- HIPAA compliance
- Referral coordination
- Crisis intervention
- Home visits and inspections
- Medical records management
Timeline
Case Manager Assistant
DEPARTMENT OF CHILDREN SERVICES
04.2023 - Current
Heath Barista/Shift Leader
SANGO NUTRITION
08.2022 - 04.2023
Nanny
NANNY
02.2018 - 08.2022
Psychology and Social Work
AUSTIN PEAY STATE UNIVERSITY
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