Anicet Kouldjim
SEATAC,WA
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes. Skilled and managing support activities and independently resolving common case issues. Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager Assistant
Congolese Integration Network
01.2021 - Current
- Prioritized calls, messages and email to smoothly manage case-related communications.
- Managed intake and maintenance of patients' medical records.
- Prepared weekly and monthly reports outlining clients' compliance with case plans.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Diversion Specialist
Vision House
12.2023 - 01.2025
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Para
ducator, Centre des Jeunes, Youth Community Center
01.2015 - 01.2017
- Counseled troubled youth.
- Supported as needed for housing.
- Trained fellow para-educators, on approaches to counseling youth in the community.
- Worked in a team of 20 para-educators.
Education
Associate of Applied Science - Contemporary Business Administration
Renton Technical College
08.2021
Certificate - Manufacturing Aerospace
South Seattle Community College
Seattle, WA12.2019
IRC Job Readiness Training -
Organization
01.2019
Certificate - Microsoft Office And Basic Internet Certified
University of Djamena
01.0001
Skills
- Planning
- Critical thinking
- Active listening
- Case documentation
- Document management
- Basic understanding of computers and software
- Email and telephone etiquette
- Excellent customer service and interpersonal communication, especially in a multicultural setting
- Passionate about helping people and serving the community
- Problem-solving
- Case management
- Time management
Certification
- Microsoft Office and Basic Internet Skills Certificate
- Entrepreneurship certified
- Aerosoace Joint Apprenticeship Committee Manufacturing Academy Certified
Languages
English
Professional
French
Full Professional
Contact
Seattle, WA 98188
Education and Training
Djamena,Seattle, WA,true,Renton, WA
Timeline
Diversion Specialist
Vision House
12.2023 - 01.2025
Case Manager Assistant
Congolese Integration Network
01.2021 - Current
Para
ducator, Centre des Jeunes, Youth Community Center
01.2015 - 01.2017
Certificate - Manufacturing Aerospace
South Seattle Community College
IRC Job Readiness Training -
Organization
Certificate - Microsoft Office And Basic Internet Certified
University of Djamena
Associate of Applied Science - Contemporary Business Administration
Renton Technical College
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