Jeanne Gilliland
Tacoma,WA
Summary
Proven to enhance client satisfaction and streamline service coordination at Salvation Army, I leverage strong documentation proficiency and exceptional relationship-building skills. Expert in managing crisis situations and improving communication flows, I consistently contribute to optimized client support strategies and team collaboration. My background includes CPR/AED certification and a track record of reliability and problem-solving.
Overview
11
11
years of professional experience
Work History
Case Manager Assistant
Salvation Army
811 Maynard Ave So. Seattle WA 98422
09.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed resource directory for clients, simplifying their search for essential services.
Front Desk Receptionist
YWCA
15900 227th Ave SE Maple Valley,WA 98038
08.2013 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Resolved customer problems and complaints.
Education
General Equivalency Degree - GED
Green River Community College
Auburn, WA05.1995
Skills
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Decision-Making
- Positive Attitude
- Email and Telephone Etiquette
- Community Resources
- Documentation proficiency
- Records Management
- Data Entry and Analysis
- Discharge Planning
- Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Certified in CPR/AED
- Staff Oversight
- Onsite facility tours
- Problem-solving abilities
- Reliability
Timeline
Case Manager Assistant
Salvation Army
09.2022 - Current
Front Desk Receptionist
YWCA
08.2013 - 09.2022
General Equivalency Degree - GED
Green River Community College