Donna Valenzuela
BRYANT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case manager assistant
Tennessee Department Of Children Services
Jasper
07.2022 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Compiled reports on cases and submitted them to supervisors as required.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided crisis intervention support for clients in emergency situations.
- Provided referrals to appropriate health care providers or other community resources.
- Supported family members by providing information on local support groups.
- Organized group activities to provide socialization opportunities for clients.
- Attended court hearings as a representative of the organization when needed.
- Conducted home visits to assess the safety of living environments for clients.
- Monitored client progress through regular follow-up contacts.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to multiple departments as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained confidentiality of sensitive information and documents.
- Prepared periodic reports detailing purchase activity as requested by management.
- Reviewed invoices for accuracy prior to processing payments.
Small Business Owner
Fernley
12.2018 - Current
- Manage and maintain in home bakery
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings
- Generated daily operational and sales reports for corrective action or continuous improvement
- Monitored progress by establishing plans, budgets and measuring results
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Set pricing structures according to market analytics and emerging trends
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability
- Oversaw company social media and marketing efforts to expand brand awareness and attract new customers
- Designed detailed business plans to outline finances, goals and operations of company.
Drug Testing Technician
Timely Testing
Reno
01.2013 - 12.2018
- Developed syllabus, overall structure, required skills testing, administered recommendation for employment
- Followed laboratory guidelines for handling biological specimens
- Recorded control values from technical instruments to maintain reliability and validity of test results
- Conducted technical troubleshooting of hematology analyzer and other lab equipment
- Managed departmental inventory and supply ordering
- Initiated and implemented drug and alcohol tests and issued notices to prohibit presence or usage to Department of Transportation
- Maintained professional network of potential clients and business opportunities
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Teaching Coach
Nevada Connections Academy
Reno
01.2009 - 01.2015
- Developed subject training plan for elementary to high school students
- Created and offered additional materials to enhance training
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement
- Scheduled training sessions based on availability of classrooms, equipment and instructors
- Created successful study courses based on evaluation of student needs
- Assisted teachers with instruction and provided clerical support for diverse needs
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Conducted special assessments and tutoring sessions to support individual student needs
- Graded assignments and tests and documented results into filing systems
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Education
Fernley Adult Ed
Fernley, NV01.2001
Skills
- Planning and execution
- Tfacts knowledge
- Cost analysis and savings
- Supervision and training
- Sound judgment
- Schedule management
- Performance improvements
- Multitasking
- Friendly, positive attitude
- Good Customer Service
- Basic Computer Skills
- Basic Internet Skills
- Organizational Skills
- Safety Oriented
- Answer Telephones
- Case documentation
- Crisis intervention
- Inventory management
- Critical thinking
Certification
Drug/Alcohol and DNA Specimen Collection Certificate
References
References
References Available upon Request
Timeline
Case manager assistant
Tennessee Department Of Children Services
07.2022 - Current
Small Business Owner
12.2018 - Current
Drug Testing Technician
Timely Testing
01.2013 - 12.2018
Teaching Coach
Nevada Connections Academy
01.2009 - 01.2015
Fernley Adult Ed