Angel Goss
Cincinnati
Summary
Result driven and highly motivated professional with over 26 years experience in management, customer service, and leadership. Currently pursuing an Associate of Applied Science in Cancer Registry Management and working towards Oncology Data Specialist (ODS) Certification. Knowledgeable in administrative operations, EPIC systems, HIPAA Compliance, and electronic health record (EHR). Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Night Clerk
Kroger
01.2020 - Current
- Make sure shelves are stocked above correct UPC and price. Help unload and spot truck to correct area.
Access Representative
UC Health
10.2022 - 04.2023
- Worked registering and getting patients in the system patients for visits in the Level I Trauma Unit/ Emergency Department. Collect insurance information, co-pays, and demographics from patients using Epic and Passport.
Administrative Assistant
McDonald's Inc
09.2012 - 10.2019
- Guarantee positive customer experiences and resolve all customer complaints.
- Took initiative to find extra tasks when schedule duties are complete.
- Train new employees on company customer service policies and service level standards.
- Customer complaints and concerns resolution, inventory and ordering, accounts payable and receivable.
- Up-sale additional menu items, beverages and desserts to increase restaurant profits.
- Communicate clearly and positively with co-workers and management.
Nursery Worker
Church of the Saviour
09.2016 - 11.2017
- Help with crafts, meals, playtime, snacks, organization, and clean-up.
- Read stories to the children
- Incorporate music and art activities to encourage creativity and expression.
- Familiarize parents with center's policies, regulations, fees and curriculum.
- Built stable, consistent and positive environment for 2 months-12 year old children.
Swing Manager
McDonald's Inc
04.1996 - 09.2012
- Oversight of staff, follow all restaurant practices and procedures.
- Resolve guest complaints promptly and professionally.
- Serve orders to customers at windows, counters and tables.
- Work well with teammates and openly invite coaching from the management team
- Communicate clearly and positively with co-workers and management.
Escort children on outings and trips to local parks and zoos
Nana's Day Care
08.2009 - 02.2012
- Help out with children from ages 2 months- 12 years old.
- Was a backup for preparation of meals, fun activities, and assist with naps.
- Escort children on outings and trips to local parks and zoos.
- Nine plus years childcare experience.
- Maintain developmentally appropriate environment.
- Implement positive discipline; follow policy of warning, timeout, talk and parent check-in.
- Encourage early literacy through read-aloud time and alphabet games.
Education
Associate of Applied Science - Cancer Registry Management
University of Cincinnati
Cincinnati, OH05-2026
Skills
- Invoice processing
- Closing (10 years)
- Inventory management
- Proficient in cash management
- Proficient in customer transactions
- Team player (10 years)
- Strong multi-tasking abilities
- Multi-tasker
- Proficient in computer applications
- Decade of food safety experience
- Proficient in Word
- Administrative support role
- Administrative Assistant
- Cashiering
- Customer Service (10 years)
- Experienced in management
- Knowledgeable in medical terminology
- Communication skills (10 years)
- Proficient in computer applications
- Hospitality support skills
- Early childhood support
- Childcare provider for seven years
- Developmental support for toddlers
- Nurturing support for children
- Hands-on experience in healthcare environments
- Specialized in early childhood development
- Epic
- Accounts receivable processing
- Epic (1 year)
- Registration (1 year)
- Safety awareness
- Accurate money handling
- Compliance requirements
- Credit and cash payments
- Team building
- Hospitality best practices
- Analytical mastery
Accomplishments
- Balanced full-time work with academic studies in Cancer Registry Management, demonstrating strong time management and commitment to professional growth.
- Applied knowledge of HIPAA and EHR systems in coursework and training, preparing for future roles in healthcare data management.
- Received positive customer feedback for consistently delivering courteous and solution-focused service.
- Recognized by management for reliability and professionalism, leading to increased responsibilities during high-volume shifts.
- Mentored newly hired team members on store procedures, contributing to improved retention and smoother overnight operations.
Certification
Driver's License
Assessments
- Call center customer service — Proficient October 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
- Administrative assistant/receptionist — Proficient March 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Management Experience, Daycare, Accounts payable and receivable, Cashier, closing experience.Made Deans and Presidents List in college. Attended a Leadership Program for 8 weeks.Learned to be a leader in the community. Learned a lot about being mindful, having empathy, and sympathy for others. Leadership Scholar Graduate November 2015. Resolved Issue and conflict in customer service.Effective team player Seasoned in conflict resolutions. Excellent multitasker and Adaptive team player. Dependable and reliable Cheerful and energetic others and their situations. Active listening skills.Certified Swing Manager. Can handle Large cash/check deposits expert Cash handling.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkInternshipContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid sick leavePersonal development programsHealthcare benefitsPaid time offTimeline
Access Representative
UC Health
10.2022 - 04.2023
Night Clerk
Kroger
01.2020 - Current
Nursery Worker
Church of the Saviour
09.2016 - 11.2017
Administrative Assistant
McDonald's Inc
09.2012 - 10.2019
Escort children on outings and trips to local parks and zoos
Nana's Day Care
08.2009 - 02.2012
Swing Manager
McDonald's Inc
04.1996 - 09.2012
Associate of Applied Science - Cancer Registry Management
University of Cincinnati
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