Janelle Perez
Olustee
Summary
Dedicated professional ready to excel in customer service and administrative tasks. Skilled in managing guest interactions, maintaining records, and ensuring security. Strong focus on teamwork and adaptability to changing needs. Reliable, organized, and results-driven, with keen eye for detail and problem-solving abilities.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Night Clerk
Southwest Technology Center
Altus, OK
01.2023 - Current
- Communicated with potential students by answering phones, taking messages, and making phone calls. Checking and responding to emails in order to better communicate with daytime employees. Utilizing the calendar as well as placing signage at the correct classroom meetings are being held. Greeting guests during night when events are taking place. End of shift, checking every classroom to be sure they are clear and locked. As well as checking doors at every entrance to make sure they are locked before leaving at the end of the night. Filed receipts for payments received in vault to maintain accurate financial records.
- Managed nightly front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted patrons with inquiries, providing exceptional customer service and support.
- Maintained accurate records of room availability and reservations using property management system.
Scholars Coordinator Assistant
Western Oklahoma State College
Altus, OK
12.2022 - Current
- Assisted Scholars Coordinator with student enrollment in the scholars program. Prepared new scholarship agreements and maintained existing agreements. Organized student files in Excel and paper documentation. Communicated with students regarding their enrolled classes and provided assistance with issues. Prepared student paperwork and documents for program enrollment. Provided information via email to potential and current scholarship program students.
- Coordinated academic schedules, optimizing course offerings to enhance student enrollment and satisfaction.
- Developed communication strategies to improve collaboration between faculty, staff, and students.
- Implemented tracking systems for student progress, ensuring timely interventions and support services.
General Merchandiser
Target
Lawton, OK
02.2021 - 10.2022
- Stocked merchandise daily in assigned departments, back stocked items, and completed daily tasks including price changes, audits, and removal of expired or unusable inventory. Maintained department organization by zoning and removing misplaced items to ensure a tidy shopping environment. Delivered excellent customer service, assisting customers with inquiries and enhancing their shopping experience.
- Managed inventory levels to optimize stock availability and reduce waste.
- Trained and mentored new team members on merchandising standards and best practices.
- Developed visual merchandising plans to enhance product presentation and customer engagement.
Store Manager
Dollar General
Mangum, OK
02.2018 - 08.2019
- Managed store operations with approximately 11 associates. Completely weekly, monthly tasks. Such as planograms and mag changes according to Dollar General standards. Received and stocked weekly freight, ensuring product availability. Working with vendors to deliver accurate number of product needed to increase sales. Conducted hiring processes to fill open positions, training, counseling and terminating associates. Developed work schedules based on business requirements associates according to business needs. Executed weekly inventory counts to track product levels weekly inventory counts.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory control processes, reducing stock discrepancies through systematic audits.
Assistant Store Manager
Charming Charlie
Lawton, OK
10.2017 - 12.2017
- Supported daily operations by managing 10 associates, verifying previous night deposits, and counting cash drawers before store opening.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative and efficient team environment.
- Analyzed sales trends to optimize inventory management and product placement strategies.
Store Manager
Rue21 Inc
Altus, OK
09.2016 - 06.2017
- Oversaw a team of 13 associates. Along with recruiting, training, coaching and scheduling associates. Developed and executed monthly business sales plans to drive sales performance. Achieved weekly and monthly sales targets through effective team leadership and strategic planning.
- Managed inventory levels, implementing effective stock management practices.
- Trained and mentored staff to enhance performance and improve team dynamics.
Store Manager
Hastings Entertainment
Amarillo, TX
01.2016 - 09.2016
- Running a store with approximately 40 associates in a high profile environment. Tracked monthly profits and losses to ensure budget adherence. along with shrink. Prepared shrink detail reports to identify and address inventory losses. on a monthly basis. Executed weekly shrink audits to maintain accurate inventory records. weekly along with preventing internal, external and paper shrink. In addition to hiring, evaluating and terminating associates.
- Directed daily operations to optimize store performance and enhance customer satisfaction.
- Managed inventory control, ensuring accurate stock levels and minimizing shrinkage.
- Trained and mentored staff, fostering a collaborative and high-performing team environment.
Administrative Assistant
Crop Production Services
Altus, OK
03.2013 - 04.2014
- Responsibilities Organized and maintained files systematically, answering phones, customer orders, invoicing, set up customer accounts, processing payments, end of the month procedures, faxing, copying paperwork, ensuring customers had a restricted use permit to buy chemical, cotton seed licenses
- Managed scheduling and calendar coordination to optimize executive time efficiency.
- Facilitated communication between departments to enhance collaboration and information flow.
- Organized company events, ensuring seamless logistics and participant engagement.
Teller II
MidFirst Bank
Altus, OK
09.2010 - 02.2013
- Selling different banking products to customers. Such as referring customers to open new bank accounts, savings accounts, CDs and safe deposit boxes. Facilitated customer enrollment in overdraft protection and Mid First Bank cards for those without existing accounts. Processed wire transfers, cashed checks, handled withdrawals and deposits, issued gift cards and money orders, and ordered foreign currency upon customer request. Participated in teller school for skill development.
- Processed customer transactions accurately and efficiently, maintaining high standards of service quality.
- Assisted customers with account inquiries, resolving issues effectively and enhancing satisfaction levels.
- Educated clients on bank products and services, fostering informed decision-making.
Teller/Personal Banker
NBC BANK
Altus, OK
03.2010 - 09.2010
- Conducted a range of teller tasks such as completing withdrawals, deposits, check cashing, gift cards, cashiers checks, money orders and ordering checks. Managed opening and closing of checking and savings accounts, facilitating customer account management. Opening CDs as well as closing them.
Customer Service Manager
Walmart
Altus, OK
10.2004 - 03.2010
- Led team of 50+ associates. Taking change orders to all cashiers in the store, performing monthly audits on cashiers, balancing the csm cash drawer to ensure accuracy, processed customer transactions, writing and giving associate evaluations. Supported hiring process through interviews, coached associates, and assisted assistant manager with scheduling. Working with all managers
- Led customer service team to enhance operational efficiency and improve overall satisfaction ratings.
- Developed and implemented training programs for staff, resulting in improved service delivery standards.
- Analyzed customer feedback and trends to drive strategic initiatives and address service gaps.
Education
Associate in Arts (AA) - Criminal Justice
Western Oklahoma State College
Altus, OK07-2026
No Degree - Business and Computer Technology
Southwest Technology Center
Altus, OK05-2004
High school diploma - undefined
Olustee High School
Olustee, OK05-2004
Skills
- Cash Handling
- Counting cash
- Banking
- Administrative Experience
- Cash counting
- Desktop support
- Customer service
- Transaction processing
Accomplishments
Office Pro Certificate
Certification
- Office Pro Certification
- Certified in Microsoft Word, Excel, PowerPoint, Access and Outlook
Languages
English
Timeline
Night Clerk
Southwest Technology Center
01.2023 - Current
Scholars Coordinator Assistant
Western Oklahoma State College
12.2022 - Current
General Merchandiser
Target
02.2021 - 10.2022
Store Manager
Dollar General
02.2018 - 08.2019
Assistant Store Manager
Charming Charlie
10.2017 - 12.2017
Store Manager
Rue21 Inc
09.2016 - 06.2017
Store Manager
Hastings Entertainment
01.2016 - 09.2016
Administrative Assistant
Crop Production Services
03.2013 - 04.2014
Teller II
MidFirst Bank
09.2010 - 02.2013
Teller/Personal Banker
NBC BANK
03.2010 - 09.2010
Customer Service Manager
Walmart
10.2004 - 03.2010
High school diploma - undefined
Olustee High School
Associate in Arts (AA) - Criminal Justice
Western Oklahoma State College
No Degree - Business and Computer Technology
Southwest Technology Center
Additional Information
Authorized to work in the US for any employer