Angel Gray
Springfield,OH
Summary
Cheerful, honest, and diligent Admissions Representative II with over 15 years of experience in fast-paced work environments. I'm team-orientated, vibrant, and possess the ability to pay keen attention to detail. I have the advanced ability to multitask and be flexible even in high stress situations. I'm skilled in assessing the needs of others and providing quick and accurate solutions. I am reliable and capable of relating to others while providing clear and concise communication. Proven track record of maintaining goals set forth for me, and always thriving to positively represent myself, colleagues, and company.
Overview
10
10
years of professional experience
Work History
Admissions Representative II
Ultimate Medical Academy Online Operations
Tampa, FL
02.2022 - Current
- Assist prospective students with the admissions process by providing guidance with the Prospective Student Tour, enrollment, and acting as an advocate to answer questions pertaining to Ultimate Medical Academy programs
- Build Rapport with potential UMA students to assist with verifying the UMA program best fit for their needs and goals
- Collaborate with other departments within Ultimate Medical Academy to ensure students complete the necessary task to start class successfully
- Consistently leave accurate and professional notes in student files to assist with verifying the needs and next steps to guarantee progress
- Ensure compliance regulations established by the Accrediting Bureau of Health Education Schools (ABHES) and the licensed agency, Commission for Independent Education (CIE), guidelines are understood, as well as, followed
- Demonstrate leadership by providing written consent to have my UMA recorded calls be played for my colleagues to assist with training and inspirational purposes
- Periodically host Growth Development activities during team Stitch Meetings
- Ability to provide feedback in individual and group settings
- Support the growth of my team weekly by volunteering to call students utilizing Stitch List to ensure UMA, and the student, obtain the effective results needed to reach goals set forth
- Meet individual enrollment budgets to support the Admissions Department and the growth of Ultimate Medical Academy as a whole
- Utilize computer software and specified programs to accurately keep track of the students progress from day one, leading into the second week of class.
- Utilize the ability to forecast student potential success rate daily based on the needs outlined in the notes and reporting charts provided
- Ensure task are met in a timely and effective manner
- Discuss with management how to execute and maintain daily, weekly, and quarterly goals
- Look to motive colleagues daily with encouraging words and post utilizing Teams Chat when a team member achieves a goal, completes an enrollment and/or makes progress with their student
- Assist daily with creating the break, lunch, and Stitch Meeting post utilizing Teams Chat
- Capable of thinking outside the box and exhibiting UMA values to support my team when help is needed, or being requested
Case Management Assistant
Springfield Metropolitan Housing Authority
Springfield, OH
08.2017 - 01.2019
- Researched, identified, and referred clients to appropriate community resources.
- Assisted HR with New Hire data entry
- Abided by HIPAA protocols and safeguarded tenants privacy
- Guided clients through transition to independent living within community.
- Developed relationships with other social service providers to coordinate client care
- Facilitated 2 hour Housing Choice Voucher Meetings
- Accepted money orders and checks from tenants for rental payments
- Distributed incoming mail and packages to the appropriate departments
- Located and organized tenant files needed for audits
- Greeted and direct Board Members during Board meetings
- Answered, returned, and directed calls and/or messages to the appropriate associates
- Created referrals to utilize community resources for resident's needs.
Water Mitigation Specialist
Codeblue
Springfield , OH
02.2014 - 03.2017
- Actively managed homeowner insurance claims and provided daily updates to the insurance adjusters
- Maintained the Institute of Inspection, Cleaning and Restoration Certification (IICRC)
- Verified coverage information to determine if the claim being filed would be covered under the homeowners policy
- Dispatched and monitored work performed by contractors on mitigation, mold remediation, and abatements projects
- Ensured that all necessary repairs were completed before leaving site
- Submitted the invoice and detailed documentation to the insurance carrier per work performed throughout the job
- Cross trained New Hires
Education
High School Diploma -
Hiram High School
Hiram, GA05.2006
Skills
- Excellent Networking Abilities
- Academic Advice and Counseling
- Team Collaboration
- Problem-Solving
- Time Management
- Detail Oriented
- Confidential Data Protection
- Active Listening
- Customer Engagement
- Data Entry
- Unbiased Student Recruiting Skills
Accomplishments
- UMA Ultimate Representative Award (2023 and 2024)
- UMA Future Leadership Award (2024)
References
References available upon request.
Timeline
Admissions Representative II
Ultimate Medical Academy Online Operations
02.2022 - Current
Case Management Assistant
Springfield Metropolitan Housing Authority
08.2017 - 01.2019
Water Mitigation Specialist
Codeblue
02.2014 - 03.2017
High School Diploma -
Hiram High School
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