Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shantavier Willis

Orlando,FL

Summary

Cheerful Representative with experience and passion for assisting students throughout admissions process. Comprehensive knowledge of admissions procedures and curriculum options. Strong leadership and management skills to accomplish multiple tasks while contacting potential students.

Overview

3
3
years of professional experience

Work History

Admissions Representative II

Ultimate Medical Academy
Tampa , FL
10.2023 - Current
  • Assisted prospective students with the admissions process by providing guidance and answering questions.
  • Developed relationships with high schools, counselors, and community organizations to promote college awareness.
  • Organized campus tours for prospective students and parents.
  • Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.

Customer Care Agent

Hilton Grand Vacation
Orland, FL
05.2021 - 10.2023
  • Resolved customer complaints in a professional manner.
  • Identified customer needs and provided appropriate solutions.
  • Assisted customers with product selection based on their individual requirements.
  • Processed orders for customers quickly and efficiently.
  • Monitored incoming calls from customers, ensuring all were answered in a timely manner.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Education

High School Diploma -

Maynard Evans High School
Orlando, FL
05-2008

Skills

  • Policy understanding
  • Knowledge of networking
  • Student Recruiting
  • Student Recruitment
  • Academic Advice and Counseling
  • Regulatory Compliance
  • Questionnaire Assistance
  • Team Collaboration
  • Problem-Solving
  • Script Reading
  • Adaptability
  • Inbound and outbound calls
  • Time Management
  • Goal Setting

References

References available upon request.

Timeline

Admissions Representative II

Ultimate Medical Academy
10.2023 - Current

Customer Care Agent

Hilton Grand Vacation
05.2021 - 10.2023

High School Diploma -

Maynard Evans High School

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Shantavier Willis