Shaylah Johnson
Wesley Chapel,FL.
Summary
Highly experienced, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
11
11
years of professional experience
Work History
Admissions Representative II
Ultimate Medical Academy Online
Tampa, FL
03.2021 - Current
- Develop meaningful relationships with students to encourage trust and loyalty
- Follow up on cold and warm leads to further the enrollment process
- Understand and demonstrate the school motto to ensure they are comfortable with enrolling
- Set and meet enrollment goals and objectives set by leadership daily
- Improve enrollment skills to increase stufent success rates
- Followed up with students after completing enrollment process.
- Developed strategic relationships with students by communicating on a daily basis .
- Confirmed appointments, communicated with students, and ensured that they started class by start dates.
Business Financial Advisor
Peac Solutions
Newark, NJ
04.2021 - 01.2023
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
- Improved operational efficiency and cultivated cost reduction and increased productivity.
- Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.
Customer Service Representative & Updater
Florida Group Ventures
Tampa, FL
12.2014 - 01.2019
- Provide follow-up to client regarding property status and document into system
- Received & maintained orders w/in a 72hr turnaround to submit to clients
- Place bids for extensive work needed at properties for clients approval
- Create excel spreadsheets for work completed for client’s review
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist & Customer Service Rep
Medco Health
Tampa, FL
03.2013 - 09.2014
- Answering incoming call from a variety of customers
- Determined the nature and resolution of customers issues
- Responds to members, provider and other inquires via Telephone or correspondence
- Verified Insurance and eligibility
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Education
Associate of Arts - Public Relations
Pasco Hernando State College
05.2016
High School Diploma -
Wharton High School
2013
Skills
- SKILLS & ABILITIES
- Exceptional dealing with helping to resolve escalated issues, identifying the needs of the customer, gaining the customers trust along with follow-up to ensure a positive experience
- Team Goals
- Sales and Marketing
- Lead Generation
- Relationship Development
- International Sales
- Time Management
Timeline
Business Financial Advisor
Peac Solutions
04.2021 - 01.2023
Admissions Representative II
Ultimate Medical Academy Online
03.2021 - Current
Customer Service Representative & Updater
Florida Group Ventures
12.2014 - 01.2019
Receptionist & Customer Service Rep
Medco Health
03.2013 - 09.2014
Associate of Arts - Public Relations
Pasco Hernando State College
High School Diploma -
Wharton High School