ANGEL GRIER
Menards
Vine Grove,KY
13
Years of experience
Motivated and accomplished management professional bringing over 20 years' experience and advanced abilities in team building and workflow improvements. Dependable administrator skilled at managing diverse needs in challenging, rapidly changing environments. Experienced with conceptualizing and executing kitchen and bath designs that meet client specifications. Utilizes advanced design software and material knowledge to create cohesive and functional spaces. Knowledge of industry trends and client interaction to ensure project success. Friendly and fair with remarkable communication and prioritization skills. Specializing in event coordination, case management, situational assessments, and conflict resolution. Energetic in planning, coordinating, and executing business/personal events. Proficient in administrative functions and customer service. Seeking a position of increased responsibility with room for advancement. Broad industry experience includes CAD Design, Entertainment, Insurance, Finance, and Legal.
Work History
5 Years 1 Month
07.2021 - Current
5 Years 1 Month
Department Manager
Menards | Elizabethtown, KY
07.2021 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Established team priorities, maintained schedules and monitored performance.
2 Years 7 Months
11.2018 - 06.2021
2 Years 7 Months
Event Manager
Crowne Pointe Theatre | Elizabethtown, KY
11.2018 - 06.2021
- Selected and ordered refreshments, decor and event materials.
- Planned and organized activities, details and timelines for business events.
- Supervised up to 30 employees on various shifts, overseeing efficiency of customer service and productivity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Collaborated with other managers to open and close box office, handle large transactions and manage inventory.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Promoted positive customer experience through day-to-day supervision and management of facility.
1 Year 7 Months
12.2016 - 07.2018
1 Year 7 Months
Case Manager
Kentuckiana Planning & Development Agency (KIPDA) | Louisville, KY
12.2016 - 07.2018
- Meet deadlines by proactively managing individual and team tasks.
- Gather and review customer feedback to improve operations.
- Resolve escalated customer issues promptly.
- Assisted approximately 30 clients in getting health-care coverage, and assisted with any health-care coverage issues that may have arisen daily.
- Dedicated focus on member retention and workforce development.
- Travel daily for appointments, public events, and/or team meetings.
- Routinely collaborate with department managers to correct problems and improve services.
- Creates and maintains computerized record management systems to record and process data and generate reports.
- Ensures consistent compliance with all state, federal, and company-specific requirements
- Assists with establishing and maintaining positive relationships with community organizations, provider offices, and faith-based organizations; performs activities to enhance presence in the community.
- Process monthly reports for department performance.
- Self-directed with astute judgment skills. High level of personal accountability.
3 Years 10 Months
02.2013 - 12.2016
3 Years 10 Months
Center Manager
Check Into Cash | Radcliff, KY
02.2013 - 12.2016
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Complied with regulatory requirements, including the Bank Secrecy Act, DODD-FRANK Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintain computer and physical filing systems for over 1,000 files.
- Source vendors for special project needs and negotiated over 21,600 contracts.
- Recruit and hire qualified candidates for vacant and new positions.
- Create over 1,326 reports and presentations.
- Coordinate special projects and managed schedules.
- Meets challenging quotas for productivity and accuracy of work.
- Promoted to Assistant Manager is less than 4 months.
- Identify business problems, develop and evaluate alternative solutions and make recommendations.
Education
Associate of Arts - Liberal Arts
Elizabethtown Community & Technical College | Elizabethtown, KY | 2012
- Coursework in Psychology of Human Behavior
- Coursework in Anthropology
- Associate's Degree
- Coursework includes Speech and Communication, Sociology and Psychology
- Created W.E. (women, etc) organization for students on campus with emphasis on women's graduation rates on campus.
- Won Performing Arts Award
- Selected for All-Collegiate Choir both years
Skills
- Efficient typing skills
- 40+ WPM
- Microsoft Office expertise
- Clear oral/written communication
- Inviting personality with high energy
- Excellent organizational skills
- Experience with diverse populations
- Group facilitation
Timeline
Department Manager
Menards
07.2021 - CurrentRead more
Event Manager
Crowne Pointe Theatre
11.2018 - 06.2021Read more
Case Manager
Kentuckiana Planning & Development Agency (KIPDA)
12.2016 - 07.2018Read more
Center Manager
Check Into Cash
02.2013 - 12.2016Read more
Elizabethtown Community & Technical College - Associate of Arts, Liberal Arts
Read more
Community Involvement
- TFP Films - Actress, Producer, Craft Services, Teacher
- Hardin County Playhouse - Actress, Tech Crew, Makeup/Hair
- Central Reentry Coalition - Healthcare Coverage Assistance
- W.e.(Women, etc) - Creator, President, PR (College Organization that participated regularly with Spring Haven and the Rape Advocacy Center)
- Atria/Kensington Manor - Singer