Angel Guerra
Palm Beach Gardens,FL
Summary
A hardworking team member is skilled at managing money, merchandising stock, and assisting customers with locating desired items. Excellent oral and written communication, listening, and time management skills, strong attention to detail, and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
5
5
years of professional experience
Work History
Waitress
AMX Escape Lounge
Palm beach
11.2023 - Current
- Addressed customer complaints and issues promptly and effectively.
- Excelled at multitasking by efficiently attending to multiple tables in a high-paced environment, delivering exceptional customer service.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Processed payments accurately using cash registers or POS systems.
- Participated in team meetings to discuss new menu items or changes in policy.
Check-In Agent
United Airlines
Palm Beach
12.2021 - 11.2023
- Team Collaboration: Worked closely with airline staff and fellow pilots to ensure smooth operation during busy periods.
- Attention to Detail: Ensured accuracy in itineraries and baggage.
- Customer Service: Delivered exceptional service, resulting in high customer satisfaction and repeat business.
- Verified customer identification documents and travel itineraries.
- Adhered to safety protocols while assisting passengers with mobility needs.
- Monitored security checkpoints throughout the terminal building to ensure safe passage of travelers through the area.
- Processed payments for additional services requested by customers.
- Identified opportunities for process improvement within the department.
Drive-Thru and Dining Room
Chick-Fil-A
Palm Beach
07.2019 - 12.2021
- Time Management: Efficiently managed time to ensure quick table turnover and minimized wait times for customers.
- Communication: Effectively communicated with customers to take orders, answer questions, and resolve issues.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
- Greeted customers and provided them with menus.
- Ensured that all dishes were prepared according to restaurant standards.
- Provided excellent customer service to ensure repeat business.
- Responded promptly to customer inquiries or complaints regarding food or services rendered.
Education
Present (For AA) - Dentistry (Biology Major)
Palm Beach State College
true08.2024
High School Diploma -
Palm Beach Central
Palm Beach, FL05.2022
Skills
- Effective communication
- Team leadership
- Problem-solving
- Time management
- Customer Service
- Complaint resolution
- Serving expertise
- POS System Operation
- Team Management
Timeline
Waitress
AMX Escape Lounge
11.2023 - Current
Check-In Agent
United Airlines
12.2021 - 11.2023
Drive-Thru and Dining Room
Chick-Fil-A
07.2019 - 12.2021
Present (For AA) - Dentistry (Biology Major)
Palm Beach State College
High School Diploma -
Palm Beach Central
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