Inbound Associate/ OPU
Target
El Paso, Texas
11.2019 - 01.2020
- Entered orders into Targets computer database system while going to obtain every product until said order is done.
- Processed customer order, quote and return transactions and offered additional products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided back up for customer service managers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
