Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Guzman

New York,NY

Summary

Dedicated Customer service professional with 10+ years of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Overview

9
9
years of professional experience

Work History

Client Advisor

Louis Vuitton - LVMH
06.2022 - Current
  • Managed a $ 2M+ annual portfolio.
  • Hosted exclusive events, exhibits and dinners to deepen client engagement and enhance brand loyalty
  • Consistently recognized for exceptional client interactions and commitment to the Louis Vuitton brand promise .
  • Delivered exceptional service while enhancing brand understanding.
  • Strengthened client relationships through CRM systems and digital tools.

Sales Supervisor

7 For All Mankind
11.2021 - 06.2022
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Engaged customers in Current trend products and key features to drive consistent revenue.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed sales strategies and established procedures for new employees.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Generated $172,000 of new customer revenue in four months .

Sales Associate

Barneys New York
12.2017 - 02.2020
  • Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Efficiently solved complex problems that impacted management.
  • Increased revenue monthly by +10% to achieve seasonal goal.

Sales Associate

Stuart Weitzman
11.2016 - 12.2017
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Education

High School Diploma -

George Washington High School
New York, NY
06.2005

Skills

  • Exceptional Customer Service
  • Relationship building
  • Multi-tasking strength
  • Problem-solving
  • Sales expertise
  • Fluent in Spanish

Timeline

Client Advisor

Louis Vuitton - LVMH
06.2022 - Current

Sales Supervisor

7 For All Mankind
11.2021 - 06.2022

Sales Associate

Barneys New York
12.2017 - 02.2020

Sales Associate

Stuart Weitzman
11.2016 - 12.2017

High School Diploma -

George Washington High School

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