ANGEL HARPER
Riverview,FL
Summary
Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
21
21
years of professional experience
Work History
Agent Services Coordinating Sup
Transcom Solutions
Riverview, FL
12.2020 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to patients inquiries and concerns.
- Actively participated in developing strategies for improving customer relations.
- Provided customer service to clients through phone and email communication.
- Created detailed reports summarizing key performance indicators for management review.
- Maintained detailed records of all real estate transactions for future reference.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Maintained accurate records of client interactions and transactions.
Client Service Coordinating Lead
One touch direct
Tampa, FL
01.2004 - 12.2020
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Education
High School Diploma -
King High School
Tampa, FL06.1995
Skills
- Customer Service
- Active Listening
- Data Entry
- Conflict Resolution
- Problem-solving abilities
- Critical Thinking
- Complaint resolution
Timeline
Agent Services Coordinating Sup
Transcom Solutions
12.2020 - 01.2025
Client Service Coordinating Lead
One touch direct
01.2004 - 12.2020
High School Diploma -
King High School