JESSICA CLEVELAND
Tampa
Summary
Seeking a challenging and rewarding position with the opportunity to make positive contributions through task performance, as well as, allowing myself the ability to grow through a new experience.
Overview
24
24
years of professional experience
Work History
Field Sales Agent/Coordinating Manager
Affordable Connectivity (ACP) and Lifeline Programs: Contracted Through: Frontier, Spectrum, Met Connect, Whoop, Assurance Wireless, Gen Mobile
01.2021 - 01.2025
- Home Internet & Phone Service. And Cellular Phones,Tablets, Hotspots, Sim Card Sales
- Developed strong client relationships to drive repeat business and referrals.
- Conducted comprehensive market research to identify customer needs and preferences.
- Delivered product presentations that enhanced customer understanding and engagement.
- Collaborated with cross-functional teams to strategize sales initiatives and promotions.
Vacation Rental Dispatcher/Inspector
Water Color Resorts
01.2012 - 01.2014
- Residential, Commercial, and Vacation Rental Property Management Services. Duties consisted of facilitating cleaning and maintence staff, on call to assist and resolve all property and guest complaints as promptly as possible, fulfill guest request prior to stay, documentation of property condition before and after check out, and ensuring guest satisfaction at all times.
Cyber Manager/E-Marketing Coordinator
Trifecta Consulting CCC
01.2008 - 01.2012
- Design, implement, and manage content at all fourteen store websites, set up monitoring system to track comments, feedback, and reviews. Write and distribute press releases, daily blogging, increase subscribers/members/ to expand online networks, correspond with all media to promote events, monthly news blasts, upkeep of online product inventory and retail sales, Search Engine Optimization and logo designs.
- Corporate office of Dude and Brah
General Manager
Dude and Brah Corporation
01.2001 - 01.2012
- Started as a Bartender at the Company's first location. Throughout the ten years of dedication I grew along with the Company learning every position of the establishment. As the franchise expanded I opened approximately 10 new locations in which my job duties included; hiring and training of staff, electronic scheduling, food & beverage orders, inventory, payroll, daily deposits, store audits, floor manager, booking year round entertainment, and coordinating all party planning, special events, promotions and ads.
PC Tech Support Specialist
Bridgeway Center Inc.
01.2007 - 01.2009
- Primary Support Technician in charge of running Help Desk that assisted a company of five hundred employees. Coordinated, created and updated web content for all sixteen departments. Performed server maintence, system back up, employee audits, troubleshooting hardware & software, new employee accounts and training, networking and implementation of new technology throughout company.
- Employee of Month, Jan 2008; Employee of Year, 2009 (only employee in my department to ever receive).
Mental Health Case Manager/Life Skills Coach
Bridgeway Center Inc.
01.2005 - 01.2007
- Started as an Intern in the Crisis Stability Unit. After graduation I took a position in the Clinical Psychology Department with the “Independent Living Program”. I assisted chronically homeless and mentally ill clients by providing resources, in home visits, life skills coaching, introducing responsibility and accountability in preparation for living a quality life.
Education
Bachelors of Science (BS) - Industrial/Organization Psychology
University of West Florida
01.2008
Associate of Arts (AA) - General Studies with emphasis on Psychology
Okaloosa Community College
01.2004
MCSE Certified - Microsoft Certified Systems Engineer, A+ Certified (Hardware)
Clover Park Technical College
01.2000
Skills
- Highly motivated to set and exceed goals
- Strong interpersonal and communication skills
- Excellent time management and multi-tasking abilities
- Ability to work independently and take initiative
- Excel especially in fast paced and high stress environments
- Strong organizational, detail oriented, and efficient project manager
- Experienced in the Service Industry and management of daily operations
- Advanced Computer Applications, Qualified in POS SYSTEMS (Front & Back End)
- Consistent, stable, reliable, strong team player and leader
- Educated and well-rounded with an exceptionally wide range of training and experience
- Accustomed to and confident in handling high levels of responsibility
Timeline
Field Sales Agent/Coordinating Manager
Affordable Connectivity (ACP) and Lifeline Programs: Contracted Through: Frontier, Spectrum, Met Connect, Whoop, Assurance Wireless, Gen Mobile
01.2021 - 01.2025
Vacation Rental Dispatcher/Inspector
Water Color Resorts
01.2012 - 01.2014
Cyber Manager/E-Marketing Coordinator
Trifecta Consulting CCC
01.2008 - 01.2012
PC Tech Support Specialist
Bridgeway Center Inc.
01.2007 - 01.2009
Mental Health Case Manager/Life Skills Coach
Bridgeway Center Inc.
01.2005 - 01.2007
General Manager
Dude and Brah Corporation
01.2001 - 01.2012
Associate of Arts (AA) - General Studies with emphasis on Psychology
Okaloosa Community College
MCSE Certified - Microsoft Certified Systems Engineer, A+ Certified (Hardware)
Clover Park Technical College
Bachelors of Science (BS) - Industrial/Organization Psychology
University of West Florida